Senior Principal ServiceNow Engineer

About the role

Seize your opportunity to make a personal impact as a Senior Principal ServiceNow Engineer supporting the USCENTCOM Information Technology Services (CITS) Program in support of the USCENTCOM J6 in Tampa, FL. At GDIT, people are our differentiators. As a Senior Principal ServiceNow Engineer, you will help ensure today is safe and tomorrow is smarter.

Responsibilities

• Lead hands-on configuration, implementation, enhancement, and sustainment of ServiceNow solutions in support of mission and business requirements
• Provide technical leadership for complex ServiceNow implementation and enhancement efforts, including guidance on engineering standards, best practices, and technical decisions
• Develop and support workflows, business rules, client scripts, UI policies, forms, and service catalog capabilities across the platform
• Implement and support ITOM, ITAM, and SPM modules, including related capabilities such as Discovery, Service Mapping, Event Management, and Asset Management
• Serve as a senior technical escalation point, mentor junior and mid-level team members, and support continuous improvement in ServiceNow engineering practices
• Troubleshoot issues, support upgrades, maintain security controls, and develop dashboards, reports, and technical documentation

Requirements

Required Experience: 6+ years of substantial hands-on ServiceNow engineering, configuration, implementation, and sustainment experience

Required Technical Skills: Extensive hands-on experience with ServiceNow configuration, implementation, development, and support; strong experience implementing and supporting ServiceNow ITOM, ITAM, and SPM; proficiency in JavaScript, Glide API, and ServiceNow development tools; experience configuring and developing business rules, client scripts, UI policies, UI actions, workflows, forms, tables, and service catalog capabilities; experience implementing and supporting integrations using REST, SOAP, LDAP, and SSO; develop and maintain dashboards, KPIs, reports, and analytics to support operational awareness, service performance, and decision-making; experience with Discovery, Service Mapping, Event Management, Asset Management, and SPM/PPM-related capabilities; experience with database management and performance optimization, preferably MariaDB is a plus; demonstrated ability to support platform upgrades and deployments with minimal operational disruption

Qualifications

Bachelor’s degree with focus in Computer Science, Information Technology, or a related field (master’s degree preferred)

Skills

• Dashboard Development
• Database Management
• ServiceNow Implementation
• ServiceNow Platform

Benefits

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from and apply to solve real-world problems

Rest and recharge with paid vacation and holidays

Pay

$161,500 - $218,500

Schedule

Hybrid – 3-days onsite, 2- days remote