Senior ServiceNow Engineer

About the role

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com. Follow @abbvie onLinkedIn,Facebook,Instagram,XandYouTube.

Independently perform analyses and implement data, software, or technology solutions to deliver precise, reliable, and reproducible products in a timely manner, under the direction of a more senior leader. Demonstrate technical precision and strong analytical skills. Possess good understanding of software development and technology infrastructure (including servers, storage, network connectivity, and virtualization/cloud environments), and general understanding of data integration and warehousing, and data analysis and visualization tools. Technology Engineers will be aligned to a specific area: Information, Software, Data, or Infrastructure.

Responsibilities

• Perform routine tasks competently and independently and generate reliable and consistent results.
• Analyze and critique results, noting significant variances or deviations from ServiceNow best practices
• Troubleshoot workflows, access, portal, and reporting issues.
• Demonstrate skill in multiple techniques and appropriately modify protocols, as required, to suit the changing needs of our HR business.
• Understand business gaps and propose technical solutions
• Demonew ServiceNow functionalitiesto stakeholders
• Support HR Acuity case management application
• Produces and maintains required technical documentation associated with deliverables.
• Participating in requirement gathering for new ServiceNow HR requests
• Understand and adhere to corporate standards regarding applicable Corporate and Divisional Policies, including code of conduct, safety, GxP compliance, data security, and the software development lifecycle.

Qualifications

• Bachelors Degree plus 6 years of related experience; or Master's Degree plus 5 years; or PhD with 0 year of experience.
• Experience configuration and/or development experience with ServiceNow HRSD.
• Experience working in an Agile Framework strongly preferred.
• Theoretical and practical knowledge to carry out job functions.

Benefits

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term incentive programs.