Senior Servicenow Engineer

NTT DATA is a $30 billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We help clients innovate, optimize, and transform through business and technology consulting, data and artificial intelligence, industry solutions, and development, implementation, and management of applications, infrastructure, and connectivity.

About the role

This is a remote position offering a starting pay range of $65–$74.38/hour, depending on candidate location, relevant experience, technical skills, and other qualifications.

Responsibilities

• Design, develop, configure, and maintain ServiceNow applications and modules, including ITSM, ITOM, ITAM, HRSD, CSM, and custom applications.
• Develop workflows, business rules, UI policies, client scripts, catalog items, record producers, and Service Portal solutions to meet business requirements.
• Collaborate with business stakeholders, product owners, and technical teams to gather requirements, analyze processes, and implement scalable ServiceNow solutions.
• Configure and support integrations between ServiceNow and third-party systems using REST/SOAP APIs, IntegrationHub, MID Server, and other integration technologies.
• Troubleshoot and resolve platform issues, incidents, defects, and performance bottlenecks while ensuring system stability and reliability.
• Participate in platform upgrades, patching activities, and release management processes, ensuring minimal impact to business operations.
• Develop and maintain technical documentation, solution designs, knowledge articles, and operational runbooks.
• Perform code reviews and ensure adherence to ServiceNow development best practices, governance standards, and security requirements.
• Support Agile development activities including sprint planning, backlog grooming, estimation, testing, and deployment.
• Work closely with platform administrators, architects, and support teams to continuously improve ServiceNow capabilities and user experience.

Requirements

• Minimum 5+ years of hands-on experience in ServiceNow development and administration.
• Minimum 3+ years of experience implementing and supporting ITSM modules such as Incident, Problem, Change, Request, and Service Catalog Management.
• Minimum 3+ years of experience with JavaScript, Glide API, ServiceNow scripting, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Minimum 2+ years of experience developing integrations using REST APIs, SOAP Web Services, IntegrationHub, and MID Server.
• Minimum 2+ years of experience with ServiceNow Flow Designer, Workflow Editor, and Automation solutions.
• Experience with ServiceNow platform upgrades, update sets, application lifecycle management, and release deployments.
• Experience working within Agile/Scrum development methodologies.
• Strong understanding of ServiceNow data model, CMDB, and platform architecture.
• Excellent problem-solving, analytical, and communication skills.
• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or equivalent work experience.

Skills

• ServiceNow Certified System Administrator (CSA) (nice to have).
• ServiceNow Certified Application Developer (CAD) (nice to have).
• Experience with ITOM, Discovery, Service Mapping, Asset Management, HRSD, CSM, or SecOps modules (nice to have).
• Experience with ServiceNow AI, Virtual Agent, Predictive Intelligence, and Automation Engine (nice to have).
• Exposure to cloud platforms such as Azure, AWS, or Google Cloud (nice to have).
• Project Lead or Technical Lead experience (nice to have).
• Experience working in large enterprise environments with global ServiceNow implementations (nice to have).
• Knowledge of DevOps, CI/CD pipelines, and source control tools such as Git (nice to have).

Benefits

• Medical, dental, and vision insurance.
• Flexible spending or health savings account.
• AD&D insurance and employee assistance program.
• 401(k) program.
• Additional voluntary or legally-required benefits.