Senior Principal ServiceNow Engineer

Location: Tampa, FL (MacDill AFB) – potential for hybrid work schedule

Active Secret clearance required (must be eligible to obtain or maintain)

About the Role

The Senior Principal ServiceNow Engineer serves as a senior technical authority responsible for the configuration, implementation, enhancement, and sustainment of ServiceNow solutions in a complex enterprise environment. This role requires deep practical experience across ServiceNow development, module implementation, integrations, security, and operational support. The ideal candidate will bring strong technical expertise, sound judgment, and the ability to deliver secure, scalable, and maintainable ServiceNow capabilities that support mission and business requirements.

This position requires a senior-level engineer who remains directly involved in technical execution while also providing technical leadership for implementation efforts, guiding complex engineering decisions, establishing engineering standards and best practices, mentoring team members, and serving as a primary technical escalation point for ServiceNow-related issues.

Responsibilities

• Lead hands-on configuration, implementation, enhancement, and sustainment of ServiceNow solutions in support of mission and business requirements
• Provide technical leadership for complex ServiceNow implementation and enhancement efforts, including guidance on engineering standards, best practices, and technical decisions
• Develop and support workflows, business rules, client scripts, UI policies, forms, and service catalog capabilities across the platform
• Implement and support ITOM, ITAM, and SPM modules, including related capabilities such as Discovery, Service Mapping, Event Management, and Asset Management
• Build and maintain integrations using REST, SOAP, LDAP, and SSO
• Serve as a senior technical escalation point, mentor junior and mid-level team members, and support continuous improvement in ServiceNow engineering practices
• Troubleshoot issues, support upgrades, maintain security controls, and develop dashboards, reports, and technical documentation

Requirements

• 6+ years of substantial hands-on ServiceNow engineering, configuration, implementation, and sustainment experience
• Proven experience delivering and supporting ServiceNow capabilities in complex enterprise environments

Skills

• Extensive hands-on experience with ServiceNow configuration, implementation, development, and support
• Strong experience implementing and supporting ServiceNow ITOM, ITAM, and SPM
• Proficiency in JavaScript, Glide API, and ServiceNow development tools
• Experience configuring and developing business rules, client scripts, UI policies, UI actions, workflows, forms, tables, and service catalog capabilities
• Experience implementing and supporting integrations using REST, SOAP, LDAP, and SSO
• Experience developing and maintaining dashboards, KPIs, reports, and analytics to support operational awareness, service performance, and decision-making
• Experience with Discovery, Service Mapping, Event Management, Asset Management, and SPM/PPM-related capabilities
• Experience with database management and performance optimization (MariaDB is a plus)
• Demonstrated ability to support platform upgrades and deployments with minimal operational disruption
• Strong verbal and written communication skills, including the ability to clearly communicate technical information to a variety of audiences
• Strong interpersonal and collaboration skills with the ability to work effectively across technical and functional teams
• Demonstrated leadership, professionalism, initiative, and a customer-focused attitude
• Strong analytical, troubleshooting, and problem-solving skills with attention to detail
• Ability to manage multiple priorities, work independently, and perform effectively in a fast-paced environment

Preferred Qualifications

• Experience with additional ServiceNow modules such as ITSM, CMDB, Service Catalog, Knowledge Management, and GRC
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant implementation specialist certifications
• Familiarity with DoD security requirements and mission support environments
• Master’s degree in Computer Science, Information Technology, or a related field

Benefits

• Medical, dental, vision, life, and disability insurance plans
• Employee Stock Purchase Program (ESPP)
• 401K program with company match after 12 months of tenure
• Health Savings Account (HSA) on the HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program
• Access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure
• Certification discounts and perks for associations including CompTIA and IIBA
• Dedicated customer service team for consultants
• Access to a certified Career Coach