Senior / Principal Client Partner

About the role

This role will lead work at the intersection of data, AI-enabled capabilities, and scalable technology delivery. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a Business Services environment.

Responsibilities

• Cultivate and manage relationships with key client stakeholders, from engineers to executives
• Conduct regular business reviews to understand and anticipate client needs and project health
• Advocate for clients within the organization to ensure alignment on their actual needs
• Leverage knowledge of technology and emerging trends to recommend proactive solutions that align with client objectives
• Collaborate with architects and delivery managers to develop technical proposals that address specific business challenges
• Identify expansion opportunities within existing accounts, including upselling and introducing new services
• Work with sales to strategize account growth and create comprehensive account plans
• Prepare and present proposals and other engagement documentation to clients
• Monitor project activity and client satisfaction in partnership with delivery teams
• Stay updated on industry trends and contribute insights to improve service offerings

Qualifications

• 10+ years of experience in technology consulting or a related field, with at least 5 years in revenue-generating roles
• Proven record of retaining and growing client accounts
• Deep understanding of software development lifecycles (SDLC) and delivery methodologies
• Hands-on experience with AI tools such as ChatGPT and similar technologies
• Experience with nearshore and/or offshore delivery models
• Strong communication and negotiation skills for diverse audiences, from technical teams to executives
• Analytical mindset with excellent problem-solving capabilities
• Self-motivated and organized, capable of managing multiple accounts in a dynamic environment
• Proficiency in Salesforce usage for account management and tracking
• Experience serving mid-size to large enterprise clients
• Familiarity with consulting frameworks like value-based or solution selling
• Domain expertise in sectors like healthcare, financial services, or media

Benefits

• Medical & dental insurance with employee contributions
• Long-term disability, life, and AD&D insurance (employee paid)
• Generous paid time off policy
• 10 paid holidays annually
• Retirement savings plan with employer matching
• Flexible work policy to promote work-life balance

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $155,000 – $210,000 annually