Senior Client Partner

About the role

The Senior Client Partner role is pivotal to driving customer growth, retention, and long-term expansion across North America. This role requires managing, growing, and retaining a portfolio of LivePerson’s most strategic enterprise customers.

Responsibilities

• Own the overall commercial strategy and relationship for a portfolio of enterprise accounts.
• Develop and execute comprehensive account plans focused on customer retention, revenue growth, expansion, and long-term partnership.
• Build and maintain strong relationships with key stakeholders and executive decision-makers across Sales, Marketing, IT, Customer Experience, and Contact Center organizations.
• Identify and drive upsell, cross-sell, and expansion opportunities by understanding customer priorities, business challenges, and evolving technology needs.
• Develop a deep understanding of each customer's business, organizational structure, strategic priorities, and competitive landscape.
• Consistently meet or exceed revenue growth, retention, renewal, and expansion targets.

Requirements

• 8+ years of experience managing and growing complex enterprise SaaS accounts, strategic accounts, or enterprise customer relationships.
• Proven track record of exceeding revenue growth, retention, renewal, upsell, and expansion targets.
• Experience managing large, complex enterprise customers with multiple stakeholders, business units, and/or geographies.
• Demonstrated success in consultative, value-based selling and developing strategic business cases for executive stakeholders.
• Strong understanding of AI, automation, customer engagement, contact center, and digital transformation technologies.
• Ability to translate complex technology into clear business value and measurable customer outcomes.
• Proven ability to manage complex commercial processes, long sales cycles, renewals, and multi-stakeholder buying environments.
• Strong CRM, pipeline, forecasting, and account planning discipline.

Qualifications

• Strong understanding of AI, automation, customer engagement, contact center, and digital transformation technologies.
• Ability to translate complex technology into clear business value and measurable customer outcomes.
• Proven ability to manage complex commercial processes, long sales cycles, renewals, and multi-stakeholder buying environments.
• Strong CRM, pipeline, forecasting, and account planning discipline.
• Experience using MEDDPICC or a similar qualification and deal-management methodology.

Skills

• Customer Obsessed: Build trusted relationships, understand customer priorities, and focus on delivering measurable value.
• Growth Mindset: Embrace coaching, view feedback and challenges as opportunities to improve, and be curious.
• Commercially Minded: Identify opportunities to deepen relationships, expand partnerships, and drive sustainable revenue growth.
• Strategic & Consultative: Connect business challenges to technology solutions and influence senior executives through insight and value.
• Entrepreneurial Spirit: Thrive in fast-paced, dynamic environments and take ownership of outcomes.
• Collaborative Leader: Orchestrate cross-functional teams and influence stakeholders without direct authority.

Benefits

LivePerson offers a comprehensive benefits package including medical, dental, and vision insurance, wellness resources, health and mental support, a 401(k) retirement plan, HSAs, FSAs, ESPP, additional insurances, and professional development resources. The company also provides flexible paid time off, parental leave, and a remote-first model to support work-life balance and flexibility.