Senior Platform Jira Administrator

User Management

Oversee user accounts and permissions, including onboarding and offboarding to EIM/AD groups.

Consistency Across Jira Projects

Ensure alignment and standardization across all Jira projects (both unclassified and information systems (IS)), including maintaining and updating synchronization automation for configurations and issues.

System Maintenance

Perform regular system maintenance to ensure optimal performance and reliability.

Troubleshooting and Support

Provide direct user support, resolve issues, answer questions, and offer training as needed.

Workflow Customization

Design, implement, and maintain workflows, permissions, and project structures tailored to program-specific needs.

Upgrade Support

Assist with system upgrades to ensure smooth transitions and minimal disruptions.

Tool Integration

Manage integrations with other tools like Confluence, GitLab, and other DevOps platforms.

Customizations and Enhancements

Implement customizations and address enhancement requests to improve system functionality, including leveraging plugins such as Structure, Project Configurator, ScriptRunner, and JSU Automation.

Data Management and Reporting

Develop and maintain dashboards, reports, and queries to meet reporting needs and provide actionable insights.

Documentation

Create and maintain comprehensive documentation for system configurations, processes, and user guides.

System Monitoring

Monitor system performance to proactively address potential issues.

Scripting

Develop and maintain scripts to automate processes or enhance functionality.

Refactoring

Refactor existing implementations to align with software development best practices, as approved.

Qualifications

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.
• Experience as a Jira Administrator, including configuring workflows, permissions, and issue types to meet project requirements.
• Experience in Jira automation features and scripting languages such as Groovy (for ScriptRunner) or JavaScript.
• Experience with Software Development Lifecycle (SDLC) processes, especially related to scripting languages.
• Experience with Jira dashboards and the Structure plugin.
• Experience with configuration management tools (e.g., Git, GitLab).
• Experience with Agile and Scrum principles for supporting workflows and team processes within Jira.
• Active and transferable U.S. government-issued Interim Secret security clearance is required prior to the start date. U.S. citizenship is also required as eligibility for a security clearance is mandatory.

Skills

• Strong analytical thinking for troubleshooting and resolving Jira configuration or integration issues.
• Knowledge of CI/CD pipelines and tools such as Jenkins or GitLab CI/CD.
• Experience managing multiple Jira instances in complex environments.
• Understanding of project management principles to align Jira configurations with organizational goals.
• Strong grasp of Agile/Scrum principles to configure Jira for iterative development (e.g., sprints, Kanban boards, backlog grooming).
• Skills to create and manage custom scripts and automation rules for enhanced Jira functionality.
• Experience with integrating Jira with other tools (e.g., Confluence, Bitbucket, Jenkins, GitLab, or other DevOps tools).
• Familiarity with APIs to create custom integrations.
• Ability to quickly assess situations and deliver results, even under pressure.
• Strong written and verbal communication skills to effectively interact with both technical and non-technical stakeholders.
• Capability to translate complex technical concepts into clear, user-friendly language.
• Willingness to collaborate closely with cross-functional teams.

What We Offer

• Relocation eligible.
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• The salary range for this role is 86,800 USD - 165,200 USD.
• This position is classified as: Onsite: Employees who are working in Onsite roles will work primarily onsite.
• This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA, an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm
• As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
• The application window closes approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
• RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.
• RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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