Principal Platform Jira Administrator

Raytheon · Marlborough, MA · 3 days ago

On-siteInformation TechnologyFull-time

User Management

Lead the management of user accounts and permissions, including overseeing onboarding and offboarding processes to EIM/AD groups.

Consistency Across Jira Projects

Drive alignment and standardization across all Jira projects (both unclassified and Information Systems (IS)) while ensuring the effective implementation and maintenance of synchronization automation for configurations and issues.

System Maintenance

Oversee and perform advanced system maintenance to ensure optimal performance, scalability, and reliability.

Troubleshooting and Support

Serve as a senior resource for user support, providing expert guidance, resolving advanced issues, and developing strategic training initiatives.

Workflow Customization

Architect, implement, and optimize workflows, permissions, and project structures to meet complex program-specific and organizational requirements.

Upgrade Support

Lead system upgrade initiatives to ensure seamless transitions with minimal business disruption, including planning, testing, and execution.

Tool Integration

Strategically manage and optimize integrations with other tools like Confluence, GitLab, and additional DevOps platforms to enhance system efficiency.

Customizations and Enhancements

Oversee and implement advanced customizations and enhancements to improve system functionality, leveraging expertise in plugins such as Structure, Project Configurator, ScriptRunner, and JSU Automation.

Data Management and Reporting

Lead the design and maintenance of dashboards, reports, and queries to address complex reporting requirements and deliver actionable insights to stakeholders.

Documentation

Develop and maintain comprehensive, high-level documentation for system configurations, processes, and user guides to ensure knowledge transfer and operational continuity.

System Monitoring

Proactively monitor system performance, identify trends, and implement preventative measures to maintain robust performance.

Scripting

Design, develop, and refine advanced scripts to automate processes or enhance system functionality.

Refactoring

Spearhead refactoring efforts to align existing implementations with best practices and improve system efficiency.

Qualifications

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience unless prohibited by local laws/regulations.
Experience as a Jira Administrator, including expertise in configuring workflows, permissions, and issue types to meet complex project and organizational requirements.
Experience in Jira automation features and scripting languages such as Groovy (for ScriptRunner) or JavaScript, with the ability to develop custom scripts and automation.
Experience with Software Development Lifecycle (SDLC) processes, particularly those involving scripting and automation.
Experience in Jira dashboards, reporting tools, and plugins like Structure.
Experience with configuration management tools (e.g., Git, GitLab) at an enterprise level.
Experience with Agile and Scrum principles with demonstrated experience supporting and optimizing workflows and team processes in Jira for large-scale projects.
Active and transferable U.S. government-issued Interim Secret security clearance is required prior to the start date. U.S. citizenship is mandatory as eligibility for a security clearance is required.