Jira Administrator

Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.

Responsibilities

• Installing, configuring, maintaining, administering, and enhancing JIRA Core, JIRA Software, Confluence, JIRA Service Management, and key 3rd party add-ons
• Guiding the configuration and documentation of client JIRA and Confluence instances
• Accurately gathering and translating client requirements, assumptions, and constraints into project deliverables
• Working with customers to enable custom workflows, fields, screens, dashboards, and reports
• Creating and managing complex configuration elements including project workflows, screen schemes, permission schemes, and notification schemes
• Advising on best-practice configuration and recommendations to avoid common pitfalls and challenges
• Installing and configuring 3rd party add-ons for Atlassian products to provide enhanced capabilities (Portfolio for Jira, Structure, Tempo, Insight, etc.)
• Providing client guidance and best practice advice on Jira and Confluence usage, administration, and operational use and maintenance of the systems
• Providing support as required to client administrators and users to ensure the success of the implemented solution
• Partnering closely with the client to align on solutions, backlog prioritization, and project delivery, including managing project/program timelines, project scope, fielding client requests, budgets, and project scope creep

Requirements

• 2+ years of experience with configuration and administration of Atlassian products such as Jira Core, Jira Software, Confluence, Bitbucket, and key 3rd-party add-ons
• Conceptual and practical understanding of SDLC, ITIL, and Agile Frameworks
• Solid understanding of, and experience with JQL, automation rules, SLA configurations, user management, permission schemes
• Bachelor’s degree in Computer Science or related field (a bonus but not required)
• Ability to work independently with minimal guidance in a dynamic, ever-changing environment
• Ability to manage multiple clients and deliverables at any given time through effective time management and planning
• Strong interpersonal skills and communication, both written and spoken
• Strong organizational skills, process-oriented, drive to constantly improve quality
• Strong facilitation skills, attention to quality and detail, and a collaborative attitude
• Maintain an excellent, professional, friendly, timely, and empathetic approach to customer communications
• Enjoy what you do and have a true love of technology to solve challenging problems
• Strong work ethic, good time management, and the ability to work with diverse teams