JIRA Administrator

Key Responsibilities

• Configure and maintain: Projects, issue types, workflows, screens, and fields
• Manage user access, groups, and security models
• Maintain system hygiene (archiving, cleanup, standardization)
• Translate business and engineering requirements into JIRA workflows
• Design scalable and standardized processes across teams
• Balance flexibility vs governance (avoid workflow sprawl)
• Continuously improve usability and efficiency
• Build and maintain JIRA automation rules
• Reduce manual work through process automation
• Monitor and optimize automation performance
• Develop dashboards and reports
• Enable stakeholders with visibility
• Ensure data quality and consistency for reporting
• Manage integrations with tools such as: GitHub / GitLab / Bitbucket, CI/CD pipelines, Slack, ServiceNow, CRM systems
• Support or design cross-system workflows
• Work with APIs, webhooks, and marketplace apps when needed
• Administer Confluence: Spaces, permissions, templates
• Evaluate and manage marketplace plugins (e.g., Tempo, ScriptRunner)
• Ensure compatibility, performance, and cost control of add-ons
• Co-establish standards for: Project creation, naming conventions, workflow consistency
• Prevent configuration sprawl and technical debt
• Document system architecture and processes
• Provide tier-2/3 support for JIRA-related issues
• Train teams on best practices and workflows
• Act as a consultant to teams adopting or improving JIRA usage

Required Qualifications

• 7+ years of hands-on JIRA and Confluence administration experience
• Strong understanding of: JIRA workflows, schemes, and configurations, Agile methodologies (Scrum, Kanban)
• Experience with JIRA Cloud or Data Center (specify which you use)
• Ability to translate business requirements into system design
• Strong problem-solving and systems thinking skills

Preferred Qualifications (Senior-level Signals)

• Experience with: JIRA automation (advanced rules), ScriptRunner or similar tools, REST APIs and integrations
• Experience scaling JIRA across multiple teams or departments
• Familiarity with Atlassian Access, SSO, and security controls
• Experience with reporting tools or data extraction

Key Skills

• Systems thinking (understanding cross-team workflows)
• Process design (not just tool configuration)
• Stakeholder communication (technical + non-technical)
• Attention to detail (small config errors have big impact)
• Governance mindset (preventing long-term entropy)

Success Metrics

• Reduced workflow complexity and duplication
• Increased adoption and user satisfaction
• Improved reporting accuracy and visibility
• Reduction in manual work via automation
• Stable, performant, and well-governed JIRA environment