JIRA Administrator

About the role

Prescient Edge is seeking a JIRA Administrator to support a federal government client. Please note that the availability of this position is contingent upon.

Responsibilities

• Deploy and configure JIRA as the centralized ticketing system for tracking task assignments, deliverables, and performance metrics.
• Integrate JIRA with other collaboration tools, ensuring seamless data sharing and automated status updates.
• Submit the JIRA System Implementation & Integration Report, detailing system setup, integrations, and usage efficiency.

Requirements

• Possess the knowledge and capability to configure, manage, and optimize JIRA as the primary ticketing system for Work Order tracking and workflow automation.
• Proficient in JIRA administration, workflow development, permission management, and integrations with DevOps tools.
• Strong problem solving and analytical skills are required to support issue resolution and system performance enhancements.
• Demonstrated experience in configuring JIRA workflows, managing issue tracking systems, and integrating JIRA with GitLab, Confluence, or other DevOps tools.
• Experience with Agile methodologies, dashboard customization, and service-level agreement (SLA) monitoring is required.

Qualifications

• A Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in JIRA administration.
• Desirable but not required certifications include Atlassian Certified JIRA Administrator or ITIL Foundation Certification.
• Must be a US citizen and able to obtain a clearance.
• Location: Doral, Florida. (USSOUTHCOM Headquarters)

Skills

• Problem solving and analytical skills.
• JIRA administration, workflow development, permission management.
• Integrations with DevOps tools (GitLab, Confluence, etc.).
• Agile methodologies.
• Dashboard customization.
• Service-level agreement (SLA) monitoring.

Benefits

• Competitive salary with performance bonus opportunities.
• Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
• Substantial retirement plan with no vesting schedule.
• Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
• Positive work environment where employees are respected, supported, and engaged.