Jira Platform Administrator

Lumen Solutions Group Inc. is a technology consulting services company based in Florida, providing experienced business and IT professionals to support clients from solution design to implementation and support. We specialize in professional IT consulting, IT staffing, business/IT strategy, business process blueprints, enterprise architecture, and enterprise transformation.

Location: 2 Broadway, New York, NY 10004 (Hybrid/Remote)
Duration: 12+ Months

About the Role

The Metropolitan Transportation Authority (MTA) is seeking an experienced Jira Platform Administrator to manage the health, governance, and enterprise-wide administration of its Jira environment. This role is responsible for maintaining global Jira configurations, workflows, permission schemes, custom fields, automation, and platform standards to ensure a secure, scalable, and consistent environment. The administrator will partner with Agile teams to support Scrum and Kanban practices while developing cross-project dashboards, executive reporting, and portfolio-level visibility into delivery progress, risks, dependencies, and team capacity.

Responsibilities

• Own the overall health, availability, performance, and ongoing administration of the enterprise Jira platform.
• Manage global Jira configurations, including workflows, issue types, custom fields, screens, schemes, and system settings.
• Establish and enforce enterprise governance, configuration standards, naming conventions, and platform best practices.
• Design and maintain permission schemes, roles, and access controls to protect sensitive information.
• Standardize Jira configurations across programs while supporting legitimate project-specific requirements.
• Configure and support Scrum and Kanban boards, backlogs, sprints, epics, releases, roadmaps, and dashboards.
• Enable portfolio-level reporting across multiple projects, programs, and Agile teams.
• Develop dashboards and reports that provide leadership with visibility into progress, risks, dependencies, capacity, and delivery performance.
• Partner with project administrators, Scrum Masters, Product Owners, program managers, and technical teams to improve Jira adoption.
• Troubleshoot platform, workflow, permission, automation, integration, and reporting issues.
• Control the creation and use of custom fields to prevent duplication and unnecessary platform complexity.
• Support Jira integrations with Confluence and other enterprise tools.
• Maintain platform documentation, administrative procedures, and user guidance.
• Evaluate enhancement requests and determine their impact on the broader Jira environment.

Requirements

• Strong hands-on experience administering Jira in a large, complex, or enterprise environment.
• Experience managing global Jira configurations rather than only individual projects.
• Advanced knowledge of workflows, permission schemes, issue-type schemes, screen schemes, custom fields, and automation.
• Experience establishing Jira governance and enterprise standards.
• Experience supporting Agile delivery using Scrum and Kanban methodologies.
• Experience developing cross-project dashboards, executive reporting, and portfolio-level visibility.
• Strong troubleshooting, documentation, and stakeholder-management skills.
• Ability to balance standardization, security, and governance with the operational needs of different business and technology teams.

Qualifications

• Experience with Jira Cloud or Jira Data Center in a large enterprise environment.
• Experience with Jira Plans/Advanced Roadmaps, Confluence, and Atlassian Marketplace applications.
• Experience integrating Jira with development, reporting, or IT service-management tools.
• Atlassian Jira Administrator certification.
• Previous experience supporting transportation, government, or other highly regulated organizations.