Platform Administrator

Duties and Responsibilities

• Support the coordination and execution of the Crowd Wisdom to Docebo migration, including project planning, managing dependencies & risks, and ensuring progress stays aligned across teams.
• Act as the primary point of contact with Docebo throughout implementation and ongoing operations, ensuring questions, issues, and deliverables are routed and resolved efficiently
• Partner with internal stakeholders to configure and maintain LMS structure, including roles, LMS integrations (SSO, APIs, CRM systems), permissions, catalogs, audiences, and reporting
• Support testing and troubleshooting of integrations, enrollments, completions, access issues, and reporting discrepancies
• Manage customer service and escalation workflows in partnership with external teams, ensuring issues are triaged and resolved appropriately.
• Perform basic SCORM troubleshooting (e.g., completion, score, tracking issues)
• Pull, validate, and distribute standard and ad hoc LMS reports to support migration QA, program evaluation, and ongoing operational needs
• Support internal teams as a Docebo resource, helping translate business and learning needs into practical LMS configurations and workflows
• Help maintain documentation of LMS processes, definitions, and configuration decisions to support continuity & scalability
• Ensure the LMS remains an enabler, by identifying gaps, surfacing issues, and coordinating improvements

Qualifications

• 3+ years of experience supporting or administering an LMS in a professional or education setting
• Strong working knowledge of LMS configuration, reporting, and troubleshooting
• Comfort working with vendors, technical partners, and cross-functional teams
• Experience with LMS data, reporting, and troubleshooting
• Experience with SCROM-based content, common tracking issues, and strong file and content management
• Strong organizational skills, attention to detail, and ability to manage multiple stakeholders and deadlines
• Clear communicator who can translate between business needs and technical requirements
• Experience supporting or leading an LMS implementation or migration
• Familiarity with enterprise LMS platforms
• Exposure to cloud-based infrastructure concepts (AWS) in the context of supporting or partnering on learning platforms
• Basic understanding of front-end development (HTML/CSS) to support LMS templates, automated communications, or UI adjustments

Benefits

NAR provides comprehensive benefits including health/dental/vision insurance.

Schedule

NAR is on a hybrid schedule and in the office 3 days a week.