Enterprise Platform Administrator

Position Specific Responsibilities And Expectations

• Manage day-to-day administration of Salesforce, including user setup, profiles, roles, permission sets, security settings, page layouts, record types, flows, reports, dashboards, and data management.
• Configure and maintain Salesforce objects, fields, validation rules, workflows, flows, approval processes, and automation.
• Monitor system performance, data quality, and user adoption.
• Support Salesforce releases, testing, and implementation of new features.
• Troubleshoot Salesforce-related issues and provide timely resolution to users.
• Partner with stakeholders to gather requirements and translate business needs into scalable Salesforce solutions.
• Maintain documentation for Salesforce configuration, processes, user guides, and best practices.
• Serve as the primary SME for a variety of business applications beyond Salesforce.
• Develop a deep understanding of each supported application from both a technical and end-user perspective.
• Manage application configuration, user access, permissions, workflows, settings, and ongoing maintenance.
• Act as the first point of contact for application-related questions, enhancements, troubleshooting, and vendor coordination.
• Evaluate current application usage and recommend process improvements, system enhancements, and opportunities for automation.
• Ensure applications are being used effectively and consistently across teams.
• Support implementation, rollout, and adoption of new applications or application features.

Technical SME Responsibilities

• Understand how supported systems interact with each other, including integrations, data flows, dependencies, and business processes.
• Troubleshoot technical issues across applications and coordinate with internal IT, vendors, or development teams as needed.
• Maintain system configuration documentation, integration notes, data dictionaries, and process maps.
• Identify risks, system gaps, and opportunities for optimization.
• Support testing efforts for system changes, enhancements, integrations, and upgrades.
• Help define application governance standards, change management processes, and best practices.

User SME & Business Support

• Serve as a trusted resource for end users, providing guidance, training, and support across Salesforce and other applications.
• Understand user workflows and business processes to ensure applications support operational needs.
• Create and maintain training materials, knowledge base articles, FAQs, and user documentation.
• Lead user training sessions for new features, new applications, and process changes.
• Gather feedback from users and stakeholders to identify system improvements.
• Promote application adoption and ensure teams understand how to use tools effectively.

UNITY ENVIRONMENTAL UNIVERSITY INSTITUTIONAL RESPONSIBILITIES

• Stay open to counterintuitive ideas and direct feedback.
• Work confidently with AI, digital tools, and emerging systems.
• Deliver results in a fast-paced, evolving environment.
• Communicate with clarity and consistency.
• Model integrity and professionalism in all aspects of work.
• Own the accuracy of your work.
• Demonstrate a commitment to sustainability in all aspects of work.
• Perform other duties as assigned.

Qualifications

• Required: Bachelor’s degree in Computer Science, Information Systems, related field or equivalent combination of education and experience.
• Experience as a Salesforce Administrator or in a similar CRM/application administration role.
• Hands-on experience configuring variety of software applications, including users, permissions, objects, fields, flows, reports, dashboards, and automation.
• Experience supporting multiple business applications or SaaS platforms.
• Strong understanding of business processes and the ability to translate requirements into system solutions.
• Ability to serve as both a technical resource and a functional subject matter expert.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with the ability to work with technical and non-technical users.
• Experience creating documentation, training materials, and process guides.
• Strong organizational skills and ability to manage multiple applications, priorities, and stakeholder requests.