Senior Pharmacy Technician Advocate

Location: Remote | Department: Ascension Pharmacy Services

About the role

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Responsibilities

• Serves as a key liaison between patients, providers, payers, and internal clinical teams to manage clinical intake, insurance verification, prior authorization, and medical necessity validation.
• Execute end-to-end financial clearance, including clinical intake and rigorous benefit verification.
• Secure and organize clinical substantiation, such as Letters of Medical Necessity and diagnostic results, to ensure alignment with payer policies and NCCN guidelines.
• Initiate and track prior authorization requests through payer portals (e.g., Availity, Evicore, New Century), ensuring all submissions meet "Clean Order" criteria.
• Maintain oversight of authorization statuses and expiration timelines to prevent lapses in care or "false approvals."
• Generate "Good Faith Estimates" and coordinate with Patient Assistance teams to identify co-pay cards, grants, or "free drug" programs.
• Track insurance changes to ensure ongoing eligibility and alignment with shifting "preferred drug" lists and site-of-care requirements.
• Manage the electronic and paper intake work queues, maintaining "First-In, First-Out" integrity while escalating urgent requests per national SOPs.

Requirements

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Technical degree OR 4 years of applicable cumulative job specific experience.

Qualifications

• Licensure / Certification / Registration: One or more of the following required:
  • Pharmacy Tech credentialed from the Pharmacy Technician Certification Board (PTCB) obtained prior to hire date or job transfer date.
  • Pharmacy Tech credentialed from the National Healthcareer Association obtained prior to hire date or job transfer date.
• Minimum 2 years of experience in healthcare revenue cycle, patient access, pharmacy billing, or prior authorizations.
• Experience with oncology or specialty infusion authorizations, J-code billing, and Buy & Bill vs. White Bagging workflows.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options.
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance.
• Time to recharge: pro-rated paid time off (PTO) and holidays.
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning.
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources.
• Family support: parental leave, adoption assistance and family benefits.
• Other benefits: optional legal and pet insurance, transportation savings and more.

Pay

$23.14 - $32.26 per hour

Schedule

Day shift | Full-Time | Monday to Friday