Senior Pharmacy Advocate

About the role

Supports and demonstrates IMA’s core values and understands the importance of diversity, equity, and inclusion among all IMA associates.

Responsibilities

• Provide exceptional customer service, streamlining the manufacturer assistance process or enrolling in international shipping, ensuring a seamless transition over to our pharmacy programs.
• Provide assistance to pharmacy advocate staff and patients to complete and submit all necessary forms and program applications.
• Complete and submit all necessary forms in a timely manner; track and follow up on status of applications.
• Frequently work in Excel spreadsheets to create and analyze enrollment, use and revenue tracking.
• Communicate effectively with patients, healthcare providers, and third party representatives.
• Maintain frequent phone contact with provider representatives, third party customer service representatives, and pharmacy staff.

Requirements

• High School Diploma or GED required.
• Pharmacy tech preferred or experience in a retail pharmacy or health care field.

Skills

• Ability to communicate effectively both orally and in writing.
• Ability to build productive internal/external working relationships.
• Strong interpersonal skills.
• Strong organizational skills; attention to detail.
• General knowledge of pharmacy benefits.
• Ability to proficiently use Microsoft Excel, Outlook and Word.
• Ability and initiative to work independently or as a team member.
• Ability to problem solve.
• Strong time management skills.
• Customer satisfaction focused.

Competencies & Traits

• Professionalism
  • Building relationships: Identifies key professional working relationships and works to develop them over time.
  • Proactively engages in and promotes clear communication of information and needs within working relationships.
• Interpersonal skills
  • Ability to foster and maintain healthy, mutually beneficial relationships with others.
  • Displays emotional intelligence by controlling and expressing emotions professionally and respectfully to create and maintain productive relationships.
• Problem Solving
  • Ability to view situations in an objective or critical manner and choose the best solution accordingly.
  • Uses brainstorming techniques to create a variety of solutions, thinking outside the box when necessary.
• Communicating
  • Actively listens, shares information, and proposes suggestions and solutions.
  • Expresses oneself effectively both orally and in written form.
• Technology
  • Learns and utilizes current and new technologies.
  • Embraces technology changes and improvements.

Benefits

• Annual Performance Bonus
• Stock Purchase
• Medical Plans
• Prescription Drugs
• Dental
• Vision
• Family Assistance Program
• FSA
• HSA
• Pre-Tax Parking Plan
• 401(k)
• Life/AD&D
• Accident
• Critical Illness
• Hospital Indemnity
• Long Term Care
• Short-term Disability
• Long-term Disability
• Business Travel Accident
• Identity Theft
• Paid Time Off
• Flexible Work Options
• Paid Holidays
• Sabbatical
• Gift Matching
• Well-Being Stipend
• Personal and Professional Development