Senior Personal Lines Bodily Injury Claims Professional

Responsibilities

• Conduct thorough coverage, liability, and injury investigations, obtain statements, and evaluate the facts needed to reach timely, well-informed claim decisions.
• Analyze complex Personal Lines policies and coverage issues, including Primary and Excess matters, and apply sound judgment to claim strategy.
• Direct field investigations and collaborate with Field, Counsel, Surveillance, and other vendors to develop the information needed for effective claim resolution.
• Maintain accurate, timely reserves and continually evaluate financial exposure as claim circumstances evolve.
• Partner with defense counsel to develop and execute litigation strategies while collaborating with SIU to identify and address potential fraud.
• Resolve claims through informed, merit-based negotiations with injured parties and their attorneys, balancing appropriate outcomes with effective loss management.
• Represent Plymouth Rock in arbitrations, depositions, mediations, and trials as required.
• Stay current on industry developments, contribute to training and knowledge-sharing, and support team initiatives and continuous improvement.

Qualifications

• Education: Bachelor’s degree from an accredited institution or 5 years of Personal Lines Bodily Injury claims experience, with experience handling complex liability claims preferred.
• Experience: 3–5 years of Personal Lines Bodily Injury claims experience, with experience handling complex liability claims preferred. Experience with UM/UIM, Excess, or Umbrella claims is a plus.
• Claims Expertise: Strong knowledge of litigation, arbitration, mediation, and trial procedures, with experience handling claims across multiple states.
• State Experience: Experience handling claims in Massachusetts and New Hampshire is preferred. Massachusetts will be the primary handling state, with additional states as business needs require.
• Technical Expertise & Leadership: Stay current on industry developments, contribute to training and knowledge-sharing, and support team initiatives and continuous improvement.

Perks And Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free fully equipped onsite gym at our Boston Location
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Versatile health and wellness program and fitness reimbursements
• Convenient location in Downtown Boston directly across from South Station and Pre-Tax Commuter Benefits

About The Role

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.