Senior Bodily Injury Claims Adjuster, Personal Lines

Responsibilities

• Act as point-of-contact for insureds regarding general claim questions and reporting of claims.
• Identify and perform coverage analysis and prepare reservation of rights/declination letters when appropriate.
• Make liability decisions, analyze aggravating factors and potential for shared responsibility, and set up subrogation (as applicable)
• Manage and work with defense counsel (as applicable) to develop the case to include expert support and case strategy.
• Conduct proper reviews and independent investigations pre-litigation.
• Maintain cases on diary to ensure proper file management, evaluation, strategy, and timely reserve recommendations are handled.
• Keep current running notes to reflect file development and ensure proper documents are maintained in the claims system.
• Prioritize and evaluate claims, the majority will be injury/casualty with attorney involvement
• Negotiate claim settlements with plaintiff counsel as indicated, or issue denials to claimant/claimant attorney as appropriate.
• Use knowledge of state regulatory and statutory requirements for a multi-state region
• May also handle multi-compete/complex property claims and renters injury claims

Requirements

• Bachelor’s degree from a four-year college or university; or 1-5 years related experience and/or training; or equivalent combination of education and experience.
• Experience handling attorney represented bodily injury (BI/UM/UIM) exposures in a personal lines claim’s environment
• Experience handling physical damage exposures in a personal lines claims environment
• Detailed oriented with the ability to work in a team environment and be flexible to daily changing needs and job duties
• Ability to analyze and problem solve, working closely with others to coordinate and complete projects
• Ability to think critically and resolve problems of varying complexity
• Ability to perform with minimal supervision
• Self-motivated with a strong work ethic
• Excellent oral, written and interpersonal communication skills
• Must be customer service oriented, highly organized and efficient
• Effective Computer Skills
• Advanced Microsoft Office Skills
• Ability to learn multiple software applications
• Must obtain applicable adjusters license(s) by state within 3 months of start date

Skills

• Auto bodily injury attorney represented and/or litigation experience
• Multiple language skills a plus
• TX Adjuster License