Senior People & Culture Manger

About the Role

We invite you to join the People & Culture team at Fairmont Sonoma Mission Inn & Spa as our new Senior People & Culture Manager. In this leadership role, you will help shape a culture defined by authenticity, care, and excellence, partnering with leaders across the resort to attract, develop, and engage exceptional talent.

Responsibilities

• Manage employee relations, compensation and benefits, recognition programs, health & safety, and colleague wellness initiatives, ensuring alignment with hotel values and operational priorities
• Partner with leaders across the hotel to support People & Culture initiatives that enhance colleague engagement, retention, and overall workplace experience
• Provide guidance to leaders on the interpretation and application of HR policies, procedures, and Collective Bargaining Agreements, ensuring fair, consistent, and compliant practices
• Support leaders in addressing workplace concerns, performance management, and colleague relations matters
• Support recruitment and talent acquisition efforts by partnering with hiring managers throughout the full recruitment and onboarding process
• Administer colleague benefits programs and support workplace safety initiatives, ensuring compliance with company policies and regulatory requirements
• Oversee Leaves of Absence administration, maintaining accuracy and compliance with applicable legislation and company policies
• Coordinate and facilitate training programs related to compliance, professional development, service excellence, and colleague engagement
• Plan and execute colleague recognition programs, special events, and People & Culture initiatives that strengthen workplace culture and colleague connection
• Foster a positive, inclusive, and engaging work environment built on communication, trust, respect, and collaboration
• Support the day-to-day operations of the People & Culture office and provide leadership and guidance to People & Culture team members as required
• Maintain accurate employee records and HR documentation in accordance with company standards and legal requirements
• Uphold all department policies, procedures, and service standards
• Follow all health and safety policies and procedures
• Perform other duties as assigned

Qualifications

• Previous Human Resources experience or progressive leadership experience in a hotel, resort, or luxury hospitality environment required
• Bilingual in Spanish and English preferred, with the ability to communicate effectively both verbally and in writing
• Strong interpersonal skills with the ability to build relationships, establish trust, and influence at all levels of the organization
• Proven ability to manage employee relations matters with professionalism, discretion, and sound judgment
• Strong organizational and time-management skills, with the ability to prioritize multiple responsibilities in a fast-paced environment
• Experience working in a unionized environment and interpreting Collective Bargaining Agreements preferred
• Solid understanding of Federal, State, and local employment laws and regulations
• Solutions-oriented mindset with strong problem-solving skills and a commitment to delivering an exceptional colleague experience
• Passion for developing people, fostering engagement, and promoting a positive workplace culture
• University/College degree in Human Resources, Hospitality Management, Business Administration, or a related field preferred

Pay

The salary range for this position is $85,000 - $92,000.

Benefits

Our comprehensive benefits package includes flexible and competitive healthcare plans, a 401(k) retirement savings plan with a 100% match on the first 4% of employee contributions, and exclusive colleague perks such as complimentary upgrades, extended stays, and discounted stays across Fairmont & Raffles properties.