Senior Patient Services Manager I -Dietitian Required

Position Details

Lead inpatient food and nutrition operations for a large acute care hospital, overseeing 75–100 employees. Partner with the Assistant & Director of Food Service to drive patient satisfaction, operational excellence, and regulatory compliance.

The ideal candidate has experience with IDDSI Diet, MyDining software, allergen management, continued menu maintenance, and leading high-performing teams. Previous experience with a large healthcare system is strongly preferred.

Special Perks

• Education Reimbursement – Financial support for advanced learning
• Career Advancement – Growth programs tailored to RDNs
• Board Certifications – Financial rewards for obtaining specialty certifications
• Relocation Assistance – Support when moving 50+ miles (based on location)
• Professional Membership Dues, CDR, & Licensure Coverage – We cover your professional fees
• Free CEUs – Through our nutrition education webinar series

Benefits

• Health & Wellness – Medical, dental, and vision plans for you and your family
• Financial Security – Life insurance, AD&D, and disability coverage
• Retail Retirement Ready – 401(k) and retirement plans to invest in your future
• Time Off – Flexible/Paid Time Off and holiday pay (varies by site/state), Paid Parental Leave, Personal Leave
• Exclusive Perks – Shopping discounts, commuter benefits, and more
• Wellness & Support – Employee Assistance Program, FSAs, and health programs
• Protection Plans – Identity Theft Protection and pet insurance

Job Summary

We are seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting in City, State. Key Responsibilities:

• Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population
• Hires, directs, coaches, trains, and develops patient service team members
• Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
• Serves as a liaison between patients, families, and the medical staff
• Ensures patient services staff assists in achieving stated patient satisfaction goals
• Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
• Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs

Qualifications

• Associate degree with one (1) year work experience in food services or related field, or bachelor’s degree in food service technology/management or related field
• Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred
• Minimum of one (1) year experience in food service management preferred in an acute care setting
• ServSafe® certified, desirable
• Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems