Patient Services Coordinator I

About the role

IBJI is seeking a professional, adaptable and positive Patient Services Coordinator I to join our team to work between our Westmont and Western Springs office.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Prepare paperwork to facilitate efficient operation and excellent customer service
• Answer general inquiries, schedule appointments, perform phone reception, patient triage, and escalate to appropriate staff
• Register/patient pre-registration procedures, including reviewing patient demographics, insurance, and advising patients to provide necessary documents
• Perform check-in/check-out procedures, manage patient charts, collect/post patient responsibility payments (including copays and deductibles)
• Manage insurance verification and referrals as required
• Maintain a clean and safe work environment
• Perform other office duties as assigned

Requirements

• High school diploma or equivalent required
• Minimum one year experience in customer service role (medical office experience preferred)
• EHR experience (Epic experience preferred)
• Knowledge in medical terminology preferred
• Ability to handle highly confidential, sensitive and non-routine information
• Familiarity with scheduling and rearranging appointments
• Possess good working knowledge of Microsoft Office and Windows-based computer applications
• Insurance payer and eligibility knowledge
• Must be a team player
• Able to work in a fast-paced environment and have a flexible schedule as needed
• Neat, professional appearance
• Strong written and verbal communication skills
• Results oriented with concern for appropriate process
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities

Physical/Mental Demands

• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
• Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor

Benefits

• Medical, dental, vision, life and AD&D insurance
• Long and short term disability
• 401k program with company match and profit sharing
• Wellness program
• Health savings accounts
• Flexible savings accounts
• ID protection plan and accident, critical illness and hospital benefits