Patient Services Coordinator I

Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same-day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists, and staff to work closely together, so that patients and families achieve better outcomes.

About the role

The Patient Services Coordinator I delivers exceptional patient-centered customer service and supports IBJI teams at our Frankfort office. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

We value a strong workplace culture and are looking for candidates with a proven track record of exceptional customer service who can contribute positively to our collaborative and team-oriented environment. Must be comfortable working with a high volume of public interaction, enjoy working in a fast-paced environment, while being efficient and productive following company and best-practice standards. Professionalism and a great team-support attitude are a must.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance, and advising patients to provide any necessary documents
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and referral management as required
• Maintains clean and safe work environment
• Other office duties as assigned

Requirements

• High school diploma or equivalent required
• Minimum one year experience in customer service role (medical office experience preferred)
• EHR experience (Epic experience preferred)

Skills

• Knowledge in medical terminology preferred
• Ability to handle highly confidential, sensitive, and non-routine information
• Familiarity with scheduling and rearranging appointments
• Good working knowledge of Microsoft Office and Windows-based computer applications
• Insurance payer and eligibility knowledge
• Must be a team player
• Able to work in a fast-paced environment and have a flexible schedule as needed
• Neat, professional appearance
• Strong written and verbal communication skills
• Results-oriented with concern for appropriate process
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities

Physical/Mental Demands

• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
• Physical demands may also include stooping, bending, or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time, and viewing a computer monitor
• Work is performed in a fast-paced office environment and involves frequent contact with physicians, staff, patients, and the public
• Work may be stressful at times and may involve dealing with angry or upset people

Benefits

We offer the following benefits to those who are benefit-eligible (30+ hours a week):

• Medical, dental, vision, life, and AD&D insurance
• Long- and short-term disability
• 401k program with company match and profit-sharing
• Wellness program
• Health savings accounts
• Flexible savings accounts
• ID protection plan
• Accident, critical illness, and hospital benefits
• Paid holidays and paid time off

Pay

$17.00–$22.00/hour based on education and experience.