Patient Services Coordinator I-Cardiology

Responsibilities

• Works cohesively with the Primary Care Provider to facilitate patients' care plan by participating in daily huddles/monthly case discussions, facilitating appointments, and coordinating information and continuing care requirements.
• Collaborates with other clinical staff to resolve issues impacting patients' care progression.
• Maintains a dashboard with reminders and alerts to organize daily tasks such as: visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments, and resolving billing errors (when applicable).
• Contact insurance carriers for patients' pre-certification; consult with Department/Practice Manager regarding patients' needs or addressing escalated issues.
• Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers.
• Acts as a liaison with Physicians, patients, and clinical staff to connect patients with relevant internal/external resources.
• Provides recommendations for process/service improvement to promote patients' satisfaction and address issues.

Qualifications

• Some college; Bachelors degree preferred
• 3 years healthcare/customer service or relevant experience