Patient Care Coordinator I - Clinic

Scheduling

• Schedules all patient appointments related to treatment within the Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients.
• Covers for other staff as needed.
• Updates patient and caregiver contact information in EHR when needed.
• Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests.
• Notifies appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.

Coordination

• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
• Collects and enters patient demographic and insurance information and enters into registration databases.
• Assists with the financial clearance process as necessary.
• Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate.

Training and Support

• Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
• Assists with the training of new staff.
• Update/block provider templates for just in time needs.

Other Duties

• Coordinates Commercial Cell Therapy Portal Access (IMTX).
• Coordinates with the Patient Care Coordinator Assistant as needed.

Qualifications

• High school graduate or equivalent.
• Minimum of 2 years of experience in a patient care setting preferred.
• Ability to work independently, organize, and prioritize concurrent responsibilities and demand.
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
• Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment.
• Demonstrated customer service skills.
• Ability to solve complex problems and meet patient needs.
• Ability to work in a high pressure, deadline oriented, and complex health care environment.
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy.

Pay and Benefits

• The hourly pay range for this position is from $27.01 to $38.45 and pay offered will be based on experience and qualifications.
• This is a full-time with the working hours of 8:30am-5:00pm.
• This will be a hybrid position at our South Lake Union location, requiring 1 day per week onsite.
• Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.
• Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security.