Patient Care Coordinator I

About the role

The Patient Care Coordinator I for the Tulane Medicine 340B Alexandria functions as the Patient Liaison, providing an avenue of communication between patients, referring physician’s clinic contacts, and clinic physicians/providers. The Patient Care Coordinator I timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assess insurance status; arranges reminder calls for patients and coordinates patient scheduling for the clinic; provides necessary office files, requests outside medical records, and coordinates release of medical records; ensures emergency phone calls are directed to the appropriate physician and nurse immediately; participates in patient satisfaction, quality of care, and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. The patient representative is also responsible for verifying insurance and collecting co-pays. Working collaboratively in a team environment is a crucial element of this position.

Responsibilities

• General knowledge of office equipment: fax, copier, multi-line phone system, voicemail.
• Knowledge of Microsoft Word and Excel.
• Strong customer service/patient relations skills.
• Strong communication skills - ability to enhance operations, productivity, and efficiency.
• Ability to establish priorities, work on multiple tasks with multiple groups independently and concurrently.
• Ability to present oneself and one’s ideas with clarity, confidence, and poise.
• Ability to maintain confidentiality in all work performed.
• Ability to interact professionally with individuals.
• Required Background Check, Physical, And Drug Screening: Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, drug screening will be required. The background investigation requires occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.

Qualifications

• Required: High School Diploma/Equivalent and two (2) years’ customer service experience.
• Preferred: Some knowledge of medical terminology; prior experience in a clinic/healthcare setting; prior experience with electronic medical records.