Senior Patient Care Coordinator

About the role

Optum is a clinician-led care organization dedicated to improving healthcare for everyone. As a Senior Patient Care Coordinator, you'll play a crucial role in supporting the vision and mission of the organization, providing excellent customer service, and adhering to Lean processes.

Responsibilities

• Directly reports to site manager and partners with them to address and anticipate operational needs.
• Initiate consistent communication with leadership about office needs, staffing, and daily operations.
• De-escalate patients, staff, and other individuals as needed.
• Work in a fast-paced environment and adjust daily schedules when necessary.
• Lead the Practice Support Team, developing and maintaining a weekly schedule, tracking PTO, coordinating day-to-day operations, and conducting daily meaningful huddles.
• Train and develop front desk and practice support staff, monitor and coach them to improve the patient experience, customer service, and operational performance.
• Absorb and assist with patient check-in and check-out, helping to resolve patient concerns and escalate issues as needed.
• Track daily, weekly, and monthly goals and performance, communicate daily staffing changes to the team and providers, and submit appropriate tickets and service requests to address operational issues.

Requirements

• High School Diploma/GED
• 2+ years of computer proficiency experience (Microsoft Outlook, Excel, Word)
• 2+ years of experience working in medical office positions, including scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records.
• 2+ years of previous experience in a lead position.
• 1+ years of experience working with an electronic health record (EPIC).
• Ability to work set schedule and arrive on time.

Qualifications

• Knowledge of medical terminology.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to multi-task and prioritize tasks to meet all deadlines.
• Ability to work well under pressure in a fast-paced environment.

Skills

• Ability to work independently and maintain good judgment and accountability.
• Receptive to coaching moments.
• Strong interpersonal skills.

Benefits

UnitedHealth Group offers a comprehensive benefits package, including paid time off, medical, dental, vision, life, and AD&D insurance, short-term and long-term disability coverage, a 401(k) savings plan, employee stock purchase plan, and more. The hourly pay for this role ranges from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws and are an equal opportunity employer.