Senior Patient Access Representative

Facility: 25th Street Clinic
Location: Fargo, ND
Address: 2301 25th St S, Fargo, ND 58103, USA

Job Summary

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff.

Responsibilities

• Collaborate with a multi‑disciplinary team to ensure medical services are appropriately scheduled for patients.
• Review procedure/surgery orders and schedule all necessary resources, leveraging deep knowledge of the service line.
• Manage resources and resolve scheduling conflicts.
• Act as a liaison between providers and supporting staff.
• Manage provider schedules.
• Collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorizations.
• Perform registration duties and work the front desk as needed.
• Train and mentor new employees.
• Serve as an electronic medical record (EMR) super user.
• Display professionalism and promote an atmosphere of mutual respect and cooperation.
• Work independently and as part of a team while maintaining confidentiality of sensitive information.
• Use problem‑solving and critical‑thinking skills to resolve issues, seeking guidance from leadership when appropriate.
• Demonstrate proficiency in computer skills and use of a multi‑line telephone system.

Qualifications

• High school diploma or equivalent preferred; post‑secondary education helpful.
• Previous medical office experience preferred.
• Prior electronic medical records (EMR) experience preferred.
• Knowledge of medical terminology.
• Customer service skills essential; six months of customer service experience desired.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time‑off package

Pay

Salary Range: $18.25 – $25.50 per hour

Schedule

• Full‑time
• 40 weekly hours
• 8‑hour day shifts