Senior Patient Access Representative

Overview

The Senior Patient Access Representative is a full-time, second shift position at Sentara Leigh Hospital in Norfolk, VA. This role involves registering patients for the Emergency Department and various other hospital registration areas. Additionally, the Patient Access Team Leader assists the Team Coordinator and department leadership by serving as a registration system super-user, taking on-call rotations, participating in interviews, preparing and reviewing reports, conducting quality assurance audits, mentoring and training staff, managing department supplies, and attending meetings and workgroups.

Responsibilities

• Registering patients for the Emergency Department and other hospital registration areas
• Serving as a registration system super-user
• Taking on-call rotation during the week and on weekends
• Assisting with the interviewing process
• Preparing and reviewing reports
• Conducting quality assurance audits
• Mentoring and training staff
• Managing department supply levels
• Participating in meetings and workgroups
• Maintaining written requirements and competencies to serve as a preceptor
• Providing department orientation

Requirements

• CHAA, CRCR, or CRCS certification within six months of hire
• Two years of customer service and/or data entry experience
• Associate or bachelor’s degree in lieu of two years of experience
• Proficiency in keyboarding

Qualifications

• High School Diploma or equivalent

Skills

Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Leadership, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical, Monster

Benefits

• Caring For Your Family and Your Career: Medical, Dental, Vision plans, Adoption, Fertility and Surrogacy Reimbursement up to $10,000, Paid Time Off and Sick Leave, Paid Parental & Family Caregiver Leave, Emergency Backup Care, Long-Term, Short-Term Disability, and Critical Illness plans, Life Insurance, 401k/403B with Employer Match, Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education, Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to complete CEUs and professional development, Pet Insurance, Legal Resources Plan, Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Pay

Up to $1,500 Sign-On Bonus for Qualified Candidates!

Schedule

Second (Evenings)