Senior Patient Access Representative

About the role

The Senior Patient Access Representative provides operational support and guidance to the Financial Clearance Manager, ensuring accurate, efficient, and customer-focused patient registrations, insurance verification, phone coverage and interpreter coordination services across Stoughton Health.

The team serves as the first point of contact for patients and acts as a liaison between patients, providers, clinical departments, interpreter services, and insurance agencies, creating a positive first impression for patients of Stoughton Health.

Responsibilities

• Provide support to the Financial Clearance Manager in onboarding new members of the team
• Provide training and support to the department with complex registrations, insurance verification, and patient access workflows
• Promote best practices and ensure representatives' interactions with patients are consistent, professional, and compassionate throughout the patient access experience
• Understand, perform, and fill in for all Patient Access Representative functions as needed
• Manage staff scheduling
• Handle issue resolution, workflow improvement, and quality monitoring
• Provide ongoing support to the team and the Financial Clearance Manager

Qualifications

• High School Graduate or Equivalent (required)
• Associate's Degree (preferred)
• 5 years of experience in a healthcare setting performing or supporting functions related to scheduling, registration, insurance verification, referral management, prior authorizations, coding, estimates, claims, billing or customer service

Skills

• Basic Computer Skills
• Microsoft Office Suite: Intermediate Skills – able to perform fairly detailed formatting, create Word and Excel files, write formulas, and prepare applicable charts for reports

Schedule

• Full-Time, 1.0 FTE (40 hours per week)
• Monday - Friday
• 8:00 am – 4:30 pm

Benefits

• 403(b) retirement plan (employer match at hire)
• Medical Insurance (Multiple Health Plan Options)
• Dental and Vision insurance
• Disability and life insurance
• Flexible spending account
• Health Savings Account (HSA)
• Paid Time Off (PTO at hire)
• Employee assistance programs
• Tuition Assistance
• Free On Campus Parking

Work Environment

This position is an in-person role at the Stoughton Hospital location. The role supports a collaborative and supportive work culture while providing exceptional, personalized service. Stoughton Health offers a competitive pay rate, shift differential pay, and excellent benefits.