Senior Patient Access Representative

About the role

Provides a standard registration process by collecting demographic and financial data and entering information into an electronic medical record. This role supports the Allina Health account as an Optum employee.

Primary Responsibilities

• Collects demographic and insurance information
• Documents any issues and resolutions in electronic medical record
• Uses resources, tools and procedures to complete registration for complex accounts
• Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles
• Assists and counsels patient with application process for available financial assistance programs
• Assists patient with setting up payment plans or connecting with resources for outstanding balances
• Uses resources, tools and procedures to complete accounts in assigned work queues

Required Qualifications

• 2+ years of revenue cycle experience in a hospital/healthcare setting
• 2+ years of customer service experience
• Intermediate level of proficiency with Microsoft Office Products
• Ability to work 8:30am-5:00pm CST Monday-Friday
• Reside within a commutable distance of Minneapolis, MN
• Ability to travel onsite 2-4 times per year
• Must be 18 years or older

Preferred Qualifications

• Experience with electronic medical records
• Patient Access and/or Financial Counseling experience

Pay

The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution