Senior Patient Access Representative

About the role

The Senior Patient Access Representative provides operational support and guidance to the Financial Clearance Manager, ensuring accurate, efficient, and customer-focused patient registrations, insurance verification, phone coverage, and interpreter coordination services across Stoughton Health.

Responsibilities

• Supports the Financial Clearance Manager in onboarding new members of the team, providing training and support to the department with complex registrations, insurance verification, and patient access workflows.
• Promotes best practices and ensures representatives' interactions with patients are consistent, professional, and compassionate throughout the patient access experience.
• Serves as the first point of contact for patients and acts as a liaison between patients, providers, clinical departments, interpreter services, and insurance agencies, creating a positive first impression for patients of Stoughton Health.
• Understands, performs, and fills in for all Patient Access Representative functions as needed.
• Focuses on staff scheduling, training and onboarding, operational support, issue resolution, workflow improvement, quality monitoring, and ongoing support to the team and the Financial Clearance Manager.

Requirements

• High School Graduate or Equivalent
• Preferred: Associate’s Degree
• Professional Experience: 5 years of experience in a healthcare setting performing or supporting functions related to scheduling, registration, insurance verification, referral management, prior authorizations, coding, estimates, claims, billing or customer service.

Qualifications

• Basic Computer Skills
• Able to perform fairly detailed formatting, create Word and Excel files, write formulas, and prepare applicable charts for reports

Skills

• Intermediate Microsoft Office Suite Skills

Benefits

• 403(b) retirement plan (employer match at hire)
• Medical Insurance (Multiple Health Plan Options)
• Dental, and Vision insurance
• Disability and life insurance
• Flexible spending account
• Health Savings Account (HSA)
• Paid Time Off (PTO at hire)
• Employee assistance programs
• Tuition Assistance
• Free On Campus Parking

Pay

• Competitive pay rate
• Shift differential pay

Schedule

• Full-Time, 1.0 FTE
• 40 hours per week
• Monday - Friday
• 8:00 am – 4:30 pm