Patient Care Representative

Overview

Responsibilities

• Extend a warm greeting to patients, ensuring their experience is positive and comfortable.
• Handle incoming calls with professionalism, taking messages, and providing accurate information as needed.
• Efficiently manage patient check-ins and check-outs, ensuring a seamless process from start to finish.
• Carefully coordinate appointment scheduling and confirmations, maintaining accuracy and timeliness.
• Verify insurance eligibility and update patient information.
• Collect co-pays and patient payments with precision and courtesy.
• Utilize our Electronic Health Record (EHR) system effectively to maintain accurate patient records.
• Obtain referrals and prior authorizations, ensuring timely access to care.
• Manage confirmation calls and patient recalls supporting continuity of care.
• Other duties as assigned.

Qualifications

• Strong interpersonal skills with a friendly and professional demeanor.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Proficiency in using computer systems and electronic health records.
• Prior experience in a medical office or customer service role preferred.
• Ability to adapt and thrive in a fast-paced environment while maintaining a positive attitude.
• Knowledge of medical terminology, insurance processes, and scheduling procedures is a plus.
• Bilingual Preferred.

Work Schedule

8:30AM-5:00PM; Flexibility is key, with occasional availability required on Saturdays and evenings.

About Us

At Atlantic Eye Physicians, we're not just a team; we're a family dedicated to excellence in eye care. As a leading provider of comprehensive eye health services, we pride ourselves on our commitment to patient-centered care and professional development. Why Choose Atlantic Eye Physicians? Voted Best Eye Care Clinic in Monmouth County – Three Years in a Row!Voted Best Place to Work in 2025. Compassionate Care: We prioritize patient well-being and lasting relationships. Leading Technology: Work with cutting-edge equipment and innovative treatments. Team Collaboration: Join a supportive team of professionals from diverse backgrounds. Continuous Development: Grow your skills with ongoing training and career advancement opportunities.

Company Benefits

• Competitive salary to match experience and contributions.
• 401(K) retirement savings plan with employer match.
• Comprehensive medical, vision, and dental insurance plans.
• Paid holidays and vacation days.
• Employee Discounts.
• Professional development and career advancement opportunities.