Patient Care Representative
The Urgent Care · New Orleans, LA · 5 mo ago
On-siteHealthcareFull-time
Patient Care Representative Duties And Responsibilities
- Greet patients in a friendly and professional manner
- Answer incoming phone calls and respond to patient questions, providing information about services, pricing, and scheduling
- Schedule patient check-in times for all locations
- Verify patient insurance data and collect payments when necessary
- Maintain patient records and ensure accurate data entry
- Communicate effectively with patients, providers, and other healthcare professionals
- Provide support to clinical staff as needed
- Triage patients
- Assist with patient check-in and check-out processes, including providing necessary paperwork and ensuring accurate billing information
- Maintain a clean and organized work environment, including patient waiting areas and exam rooms
- Adhere to all HIPAA and patient privacy regulations
- Participate in training and continuing education to stay up-to-date on healthcare industry developments and best practices
Patient Care Representative Requirements
- High School Diploma or Equivalent
- Possess a strong desire to help others
- Compassionate and sensitive to patients' needs and concerns
- BLS certified within 90 days of employment
- Bilingual in Spanish and English a PLUS
- Open and flexible availability (with a minimum of 20-30 hours per week)
- Ability to commute between two of our five clinics
- Medical Assistant Certificate or Associates degree in related field
- Minimum 2 years customer service experience
- Previous experience in medical environment, EMR systems, working with patients
- Ability to work in a fast-paced, high-patient volume environment
Benefits
- Health Insurance (BCBS)
- Dental Insurance (BCBS)
- Vision Insurance (BCBS)
- Retirement 401k
- Life Insurance
- Short/Long term disability
- Medical stipend at clinic (includes family after 90 days)
- Holiday Pay