Senior Patient Access Rep

Description At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates. Job Summary The Patient Access Team Lead is responsible for supervising the day-to-day operations of the Patient Access Department, including registration, scheduling, insurance verification, and financial advocacy. This role assists the Patient Access Manager in coordinating staff activities, ensuring compliance with hospital policies, and maintaining a high standard of customer service. The Team Lead also monitors staff performance, provides training, and resolves operational issues to optimize workflow efficiency. Essential Functions Monitors daily operations of the Patient Access Department, ensuring adherence to policies and proceduresSupervises scheduling, registration, insurance verification, and financial advocacy processesProvides guidance, training, and support to staff membersAssists in monitoring call center metrics and ensuring timely response to patient inquiriesVerifies insurance coverage and obtains precertification/authorization as necessaryResolves patient billing inquiries and provides cost estimates for servicesConducts quality assurance checks to maintain data integrityCommunicates with patients, physicians, and other departments to coordinate patient access servicesMonitors staff performance and provides feedback to the Patient Access ManagerEnsures compliance with regulatory and accreditation standards Knowledge/Skills/Abilities/Expectations Strong knowledge of insurance verification, billing, and patient registration processesExcellent communication and interpersonal skillsAbility to work in a fast-paced environment and manage multiple prioritiesProficient in healthcare software systems and electronic medical records (EMR)Demonstrates leadership abilities and conflict resolution skillsStrong analytical and problem-solving skillsAbility to maintain confidentiality and adhere to HIPAA regulations Qualifications Education High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role (preferred) Licenses/Certifications None required Experience Minimum of one (1) year of experience in healthcare registration, scheduling, or patient access requiredPrevious leadership or supervisory experience preferred