Patient Access Representative Senior

Job Summary

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and entering information into an electronic medical record.

Primary Responsibilities

• Greets and welcomes patients in person
• Collections demographic and insurance information
• Checks in and interviews patients to complete the registration process
• Obtains signatures from patients as needed
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolves claim issues and registration errors on patient accounts and in assigned work queues
• Uses resources, tools and procedures to complete registrations for complex accounts
• Verifies insurance eligibility and benefits information for payers and interprets results, focusing on complex billing situations
• Obtains cost information and explains information to patients
• Collections on patient financial obligations
• Handles complex questions as needed
• Screens and approves patients for financial assistance programs and financial counsel as needed.
• Provides technical or functional direction for employees
• Assists patient in completion of request for information forms and submits to appropriate department
• Provides customer service for inbound and outbound telephone calls
• Identifies and escalates trends to leadership related to daily site activities
• Participates in the orientation and training of employees and provides feedback to leadership
• Exhibits behaviors and expectations that are consistent with leadership roles
• Assists and supports team in all roles
• Other duties as assigned

  Required Qualifications

  • 2+ years of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other setting that engages with customers
  • 1+ years of revenue cycle experience in a healthcare/hospital setting (clinic/hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow up, benefits eligibility, etc)
  • Intermediate level of proficiency with Microsoft Office products
  • Able to work Monday - Friday from 6:30am - 3:00pm
  • Must be 18 years or older

  Preferred Qualifications

  • Epic Experience
  • Experience with electronic medical records
  • Consistent walking, standing, bending, turning, etc.
  • Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

  Benefits

  Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.