Patient Access Rep Senior

Job Overview

The Patient Access Team Lead is a working registrar with added responsibilities of training employees, completing analysis of data pertaining to key performance indicators, assisting with developing department schedules, and working closely with the Patient Access Supervisor to support all needs of the department.

Qualifications

• Minimum 5 years of Patient Access Experience
• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Medical terminology, computer skills, and data entry knowledge
• Preferred knowledge in all aspects of registration, customer service experience, and scheduling requirements

Essential Functions

• Provides excellent customer service to all patients, colleagues, and other external and internal customers
• Interviews patients, family members, and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration, and/or registration based on assigned work
• Acquires and accurately documents all demographic information
• Acquires insurance information and initiates the verification process via third party clearinghouse
• Completes verification of coverage of all insurance and financial clearance activity has been completed
• Maintains department goals including accuracy, point of service collections, and productivity
• Ensures all required forms are provided, reviewed, properly explained, and signed by the patient or an approved person on behalf of the patient
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issues receipt and completes daily reconciliation of all cash collections
• Provides back-up support to hospital cashier and complete cashier functions, as assigned
• Completes Medicare Questionnaire on all patients that are eligible
• Reviews all work queues daily and takes the required actions to update the information, correct errors, and ensure that the account is accurate for billing
• Places patients in the appropriate bed and maintains the accuracy of the bed board system by tracking bed assignments through bed tracking system and ensuring timely and appropriate movement of patients within the hospital; as assigned
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• Demonstrates a high level of efficiency, accuracy, and productivity
• Verifies accuracy of patient demographic information to avoid duplicating a medical record
• Follows department procedures when a duplicate medical record assignment is made
• Complies with organizational policies on Advance Directives and Patient Rights
• Provides patients with all regulatory documents, obtains required signatures, and witnesses all patients' signatures
• Makes customer needs a priority, provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Works closely and professionally with nursing and ancillary departments to foster a team environment
• Participates in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department
• Utilizes AIDET: Acknowledge your patient with every encounter, smile, make eye contact, call the patient by name, introduce yourself and tell patients about your education, training, and competency, duration of the activity or conversation needs to be stated, let patients know how long something is likely to take, explain what you are doing, this will help to put the patient at ease, thank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care

Benefits and Perks

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retail Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer.