Senior Patient Access Rep

Job Summary

Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Support onboarding efforts of junior staff by mentoring, being a go-to for day-to-day questions, and training.

Essential Functions

• Train and mentor patient access representatives and serve as a go-to for day-to-day questions.
• Greet patients and provide them with exceptional customer service and support.
• Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
• Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
• Stay up to date on healthcare regulations and policies and apply them in daily operations.

Qualifications

• Education: High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred
• Licenses and Credentials: Experience in a healthcare setting, with a focus on patient access and registration 2-3 years required
• Knowledge, Skills and Abilities: Knowledge of patient access procedures, healthcare regulations, and insurance coverage; excellent customer service skills, including active listening, empathy, and effective communication; ability to prioritize tasks, work independently, and manage multiple projects simultaneously; proficiency in Microsoft Office and electronic medical record systems.

Additional Job Details

• Physical Requirements: Standing Occasionally (3-33%), Walking Occasionally (3-33%), Sitting Constantly (67-100%), Lifting Occasionally (3-33%) 20lbs - 35lbs, Carrying Occasionally (3-33%) 20lbs - 35lbs, Pushing Rarely (Less than 2%), Pulling Rarely (Less than 2%), Climbing Rarely (Less than 2%), Stooping Occasionally (3-33%), Kneeling Rarely (Less than 2%), Crouching Rarely (Less than 2%), Reaching Occasionally (3-33%), Gross Manipulation (Handling) Constantly (67-100%), Fine Manipulation (Fingering) Frequently (34-66%), Feeling Constantly (67-100%), Foot Use Rarely (Less than 2%), Vision - Far Constantly (67-100%), Vision - Near Constantly (67-100%), Talking Constantly (67-100%), Hearing Constantly (67-100%)
• Work Shift: Day (United States of America)
• Employee Type: Regular
• Scheduled Weekly Hours: 40
• Work Location: 801 Massachusetts Avenue

Pay Range

$22.22 - $31.71/Hourly

Grade

4