Senior Parts Specialist

About the role

We're looking for an experienced parts professional with a passion for customer service and operational excellence to play a key role in supporting customers, engineers, and workshop operations through accurate parts identification, ordering, stock management, and technical support.

Responsibilities

• Managing parts orders for customers, engineers, and maintenance contracts
• Identifying and sourcing the correct parts using technical catalogues and systems
• Processing quotations, orders, returns, and warranty claims accurately and efficiently
• Maintaining stock control and carrying out regular stock checks
• Providing excellent customer service and technical support via phone and email
• Supporting colleagues and contributing to a high-performing team environment
• Monitoring stock holding values and reporting on warranty return activity

Requirements

• Previous experience in parts, inventory, administration, or a customer-facing technical role
• Strong attention to detail and organisational skills
• Excellent communication and customer service abilities
• Confident using Microsoft Office, particularly Word and Excel
• Ability to prioritise workloads and perform well under pressure
• A proactive, self-motivated approach with a strong team ethic

Pay

Up to £36,000 pa depending on experience.

Schedule

40 hours per week, between 08:00 and 16:30 Monday to Friday.

Benefits

• 25 days' holiday plus Bank Holidays (pro rata for part-time employees)
• Enhanced pension and life assurance: 5% employer pension contribution and life assurance cover of five times your basic salary
• Enhanced family leave policies including maternity, paternity, adoption and other family leave provisions
• Company-funded Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support and health surveillance
• Employee Assistance Programme and Care Concierge service providing practical, emotional, financial and wellbeing support
• Career development opportunities including role-specific training, apprenticeships, and leadership and management development programmes
• Cycle to Work scheme
• My Benefits platform with discounts on shopping, travel, entertainment, health and wellbeing services, and more
• Free independent mortgage advice