Senior Partner Solutions Consultant
About the role
We are seeking a Partner Solution Consultant to join our Customer Advocacy (CA) technical field organization. This role serves as the primary technical arm for the Partner Sales Go-To-Market (GTM) engine, supporting our sales managers and ecosystem partners.
Responsibilities
Partner Enablement & Capability Building: Design and execute structured enablement plans for assigned partners, delivering workshops, "train-the-trainer" sessions, and technical coaching to close skill gaps and build technical autonomy.
Solutioning & Pre-Sales Support: Act as an observability architect and "Swat Team" member for high-value partner-led opportunities, assisting with complex solution design, demonstrations, and Proofs of Value (POVs).
Ecosystem Orchestration: Serve as an "air traffic controller" between internal teams (AEs, SCs, TSMs) and partners to determine the best route to success for every customer opportunity sourced by Partners.
Operational Management: Maintain project-level discipline for all engagements, tracking risks, resource utilization, and status in central systems.
Strategic Feedback Loop: Channel "in the trenches" insights from partners and customers back to internal Product and Practice teams to influence the future roadmap and GTM strategy.
Delivery Governance & Quality Assurance: In collaboration with New Relic Professional Services, you will oversee partner-led project delivery to ensure high-quality outcomes. You will guide partners through proven implementation playbooks, serve as a technical escalation point, and monitor project health against Customer Satisfaction (CSAT) targets.
Requirements
Technical Experience: 5+ years of hands-on experience in technical consulting, solutions architecture, or senior engineering, with a focus on cloud and application performance technologies.
Observability Mastery: Deep technical knowledge of Observability concepts (APM, Infrastructure, Log Management) and the ability to articulate technical value to both engineers and leadership.
Consultative Influence: Exceptional communication and negotiation skills with the ability to manage and influence diverse internal and external stakeholders without direct authority.
Partner Ecosystem Savvy: Understanding of how to build sustainable technical businesses within a partner network (SIs, MSPs, Resellers).
Project Management Discipline: Ability to manage multiple workstreams with a focus on clear expectations, milestone tracking, and measurable outcomes.
Strategic Advising: Experience in capacity planning and advising partners on resource needs to support upcoming project pipelines.
Qualifications
Must be able to speak Spanish or Portuguese.
Benefits
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be.
Pay
The estimated On-Target Earnings Range for this role is $203,000—$254,000 USD. This role is eligible for a commission plan (as defined in the sales incentive plan document).
Schedule
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.