Senior or Lead Business Analyst with P&C Insurance experience - Remote (USA / Canada) - Only W2

Remote (USA / Canada) – must be able to work in EST hours. W2 contract.

About the role

We are seeking a highly experienced Senior or Lead Business Analyst with deep expertise in the Insurance Property & Casualty (commercial / specialty beyond just commercial property) domain. The ideal candidate will be a strong communicator, fluent in AI prompting, and able to work US Eastern Time hours (overlap with Europe to be determined). You will play a critical role in the Submission Management Platform, collaborating with business and technical stakeholders to drive prompt engineering, business rule creation, and documentation.

Responsibilities

• Collaborate with client on incoming items, providing feedback on prioritization and ensuring alignment with project leadership.
• Understand the business and product side at Hamilton, including insurance workflows and requirements.
• Review and analyze submission documents, identifying patterns to inform prompt creation.
• Apply best practices in AI prompt engineering to extract data elements from submission emails.
• Translate business requirements into clear, actionable prompts and business rules.
• Clarify requirements with business partners at Hamilton, within the scope allowed.
• Create, revise, and maintain business rules and detailed user stories related to prompt engineering and business logic.
• Develop placeholders for technical user stories to ensure comprehensive planning and prioritization.
• Take ownership of documentation, user stories, and knowledge transfer for business logic and prompt engineering.
• Set up and manage boards/teams in Azure to track work and assignments.
• Support QA and development teams with business context and subject matter expertise, bridging knowledge gaps in insurance subjects.
• Guide business partners through UAT, analyzing, clarifying, and answering business-related questions.
• Organize and facilitate stand-ups, partnering with Delivery Manager to provide status updates to client.
• Assist with production deployment runbooks and Wiki notes related to business processes.
• Provide first response triage for production issues, acting as the primary contact for business teams.
• Create CCB (Change Control Board) requests with detailed business information.
• Conduct post-production validation and communicate release notes to business users.
• Provide ongoing production support.

Requirements

• Deep knowledge of Insurance value chain, especially from submission to policy issuance, which includes quoting and binding.
• Knowledge of specialty products, especially in Excess lines like Excess Casualty, Professional Liability, Medical Liability, Products, and Contractors.
• Ability to facilitate and lead requirement gathering sessions.
• Build relationships with key business stakeholders.
• User story elaboration, backlog refinement, prioritization, and act as a product owner.
• Work with the development team to define and deliver end-to-end features.
• Define the acceptance criteria for each story and work with QA team to test the features.
• Provide first-level operational support to business users/underwriters across various segments.
• Monitor Teams channels for production issues and perform initial triage.

Skills

• Fluent in AI prompt engineering and best practices.
• Exceptional communication and stakeholder management skills.
• Proficient in creating user stories, business rules, and documentation.
• Familiarity with Azure DevOps or similar tools for work tracking and team management.
• Ability to support QA, UAT, and production processes with business expertise.