Senior Operations Manager - Virtual

Location: Remote – US based candidates only, no visa sponsorship available

About the role

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment.

Responsibilities

• Lead strategy and improvement for Managed File Transfer and associated platforms
• Establish and monitor key performance metrics and service level agreements (SLAs)
• Direct incident management and disaster recovery programs to ensure service resilience
• Drive the adoption of AI and automation solutions to enhance operational efficiency
• Identify uses for Generative AI to improve operational documentation and support
• Act as a trusted advisor to align technology services with business objectives
• Oversee client onboarding and resolve critical operational issues promptly
• Build strategic vendor relationships and manage ongoing performance

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 7+ years of IT operations experience; 3+ years in a leadership role
• Direct management experience with Control-M and similar enterprise schedulers
• Proven expertise managing AWS infrastructure services like EC2, S3, IAM, and CloudWatch
• Experienced in data transmission protocols and high-volume print workflows
• Track record in managing high-severity production incidents

Benefits

• Competitive total rewards package
• Continuing education and training opportunities
• Tremendous potential for career growth within a global organization
• Inclusive, collaborative, and high-performing culture

Pay

$130,000 – $170,000 annually