Senior Operations Manager

About the role

The Senior Operations Manager will build the operational backbone of The Modi Law Firm, serving as the founder’s execution-focused counterpart by turning vision into systems, dashboards, SOPs, automation, accountability rhythms, and scalable processes.

Responsibilities

• Build Operational Framework: Develop firm-wide dashboards to track ROI, revenue, margins, and intake conversion.
• Standardize Procedures: Define, document, and implement SOPs for workflows including intake, billing, and client communication.
• Create KPIs: Create KPI frameworks, reporting rhythms, and accountability processes that help the founder and team monitor performance, identify issues early, and improve execution.
• Systems Integration: Improve how Lawmatics, Docketwise, QuickBooks, LawPay, and other tools communicate with one another. Build cleaner workflows, improve data visibility, reduce manual handoffs, and ensure systems support better decision-making across intake, billing, case management, and reporting.
• AI & Automation: Use tools such as Claude, Zapier-style integrations, CRM automations, and workflow automation to increase team capacity, reduce manual work, improve consistency, and support high-quality legal work without compromising client service.
• Optimize Intake: Design and manage a 24/7 reception solution to minimize missed calls and tighten SLAs.
• Lead Change Management: Drive early projects for operational wins and train the team on new systems and processes.
• Ensure Data Accuracy: Establish data standards and ensure timely inputs for strategic decision-making.
• Operational Accountability: Monitor deadlines, KPIs, workflows, and project progress. Follow up with team members, surface issues early, and escalate performance or resource concerns to the founder when needed.

Requirements

• Experience in Operations: Proven experience in operations within SMBs; law firm background preferred.
• CRM and Process Expertise: Hands-on CRM ownership and process build-out, preferably with Lawmatics.
• Tech and Automation Skills: Familiarity with AI tools and integrations like Zapier to enhance firm efficiency.
• Data and Reporting Skills: Competence in creating and managing analytics dashboards for performance tracking.
• Strong Project Management: Ability to plan and execute projects in a dynamic environment with high follow-through.
• Communication Skills: Excellent clarity in communication, setting expectations, and maintaining accountability.

Qualifications

• Education: Bachelor's degree required; additional certifications are a plus.

Benefits

• Competitive Compensation + Performance Incentives: Target salary range of $80,000 - $90,000, depending on experience, qualifications, market alignment, and overall fit, with potential performance-based incentives.
• Health Insurance: Health insurance plan available.
• Paid Time Off: Two weeks of PTO.
• Holidays: Federal holidays observed.

Schedule

Initial onboarding may take place in Houston for approximately two weeks. Work Arrangement: Remote initially while the Dallas-Fort Worth office is being launched, with the expectation of transitioning to primarily onsite once the office is established. Travel: Occasional travel to Houston may be required, likely every couple of months. Growth Path: Opportunity to grow from Senior Operations Manager into Director of Operations or potential COO-level responsibilities as the firm scales.