Senior Operations Manager

Strategic Responsibilities & Deliverables

• Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations
• Provides strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact
• Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings
• Establishes objectives and metrics for safety, quality, productivity, and customer experience
• Sets clear goals and expectations for Operations and Area Managers
• Makes performance measurements, provides feedback, and holds leaders accountable

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Able to stand/walk for up to 10-12 hours
• Able to work in environments with variable noise levels, lighting conditions and temperature variation
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

• Bachelor's degree, or 2+ years of full-time Amazon experience
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• 7+ years of direct management experience
• Experience with performance metrics and process improvement and Lean techniques

Preferred Qualifications

• Master's degree or above in relevant field of operations
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Experience in the areas of management and leadership development, organization development, learning and development, group facilitation, training and training design, or equivalent business experience
• Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
• Demonstrated ability to successfully develop others into higher levels of leadership in an organization