Senior Operations Manager

About the Opportunity

As a global leader in micromobility, the organization is on a mission to build a future where transportation is shared, affordable and carbon-free. Recognized as a significant influential company, the organization has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership.

Key Responsibilities

• Own and manage a large and/or complex market or regional operations team, ensuring the market achieves operating metrics and consistently meets or exceeds defined KPIs.
• Manage warehouse operations, ensuring operational excellence and compliance in collaboration with Facilities and Environment Health & Safety teams.
• Act as the operational expert within the region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams, and engaging in strategic discussions with key external stakeholders, including city officials.
• Conduct regular analysis on the region, identifying trends and implementing recommendations for growth and optimization.
• Define and implement an operations strategy for the region that advances the deployment and operation of vehicles, including workforce planning, P&L management, request for proposal (RFP) preparation, and competitor monitoring.
• Attract and develop top-tier operational talent for the region, including planning, hiring, onboarding, and training new team members within a warehouse environment.
• Spearhead safety initiatives for riders and vehicles to ensure safety remains the top priority.
• Create a positive, inclusive, and safe workplace where individuals are motivated to contribute.

Required Qualifications

• Fluent verbal and written English language skills.
• 5+ years of work experience in operations, consulting, engineering, or similar fields.
• 3+ years of people management experience attracting, developing, and motivating warehouse staff.
• Tenacious and willing to roll up sleeves, with the ability to make decisions in a fast-paced, ambiguous environment.
• Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports.
• Problem solver skilled at identifying and resolving complex issues, exercising good judgment in drawing conclusions, navigating ambiguous environments, and working cross-functionally.
• Excellent communicator with the ability to present to senior-level stakeholders using data that effectively communicates short and long-term strategic operations solutions.
• Relentlessly curious, always seeking to dig deeper and understand underlying reasons, particularly to understand customer needs.
• Detail-oriented with a focus on process improvement, self-motivated and energetic, with the drive and ability to learn new skills and grow with the role.