Senior Operations Manager

About the opportunity

The organization is a global leader in micromobility, aiming to build a future where transportation is shared, affordable, and carbon-free. They have powered over one billion rides in close to 30 countries across five continents.

Key responsibilities

• Own and manage a large and/or complex market or regional operations team, ensuring the market achieves operating metrics and consistently meets or exceeds defined KPIs.
• Manage warehouse operations, ensuring operational excellence and compliance in collaboration with Facilities and Environment Health & Safety teams.
• Act as the operational expert within the region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams, and engaging in strategic discussions with key external stakeholders, including city officials.
• Conduct regular analysis on the region, identifying trends and implementing recommendations for growth and optimization.
• Define and implement an operations strategy for the region that advances the deployment and operation of vehicles, including workforce planning, P&L management, request for proposal (RFP) preparation, and competitor monitoring.
• Attract and develop top-tier operational talent for the region, including planning, hiring, onboarding, and training new team members within a warehouse environment.
• Represent the organization in partnership with the Government Relations team, meeting with local officials, business owners, and customers to ensure compliance with regulations and build relationships with key external stakeholders.
• Spearhead safety initiatives for riders and vehicles to ensure safety remains the top priority.
• Create a positive, inclusive, and safe workplace where individuals are motivated to contribute.

Required qualifications

• Fluent verbal and written English language skills.
• 5+ years of work experience in operations, consulting, engineering, or similar fields.
• 3+ years of people management experience attracting, developing, and motivating warehouse staff.
• Tenacious and willing to roll up sleeves, with the ability to make decisions in a fast-paced, ambiguous environment.
• Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports.
• Problem solver skilled at identifying and resolving complex issues, exercising good judgment in drawing conclusions, navigating ambiguous environments, and working cross-functionally.
• Excellent communicator with the ability to present to senior-level stakeholders using data that effectively communicates short and long-term strategic operations solutions.
• Relentlessly curious, always seeking to dig deeper and understand underlying reasons, particularly to understand customer needs.
• Detail-oriented with a focus on process improvement, self-motivated and energetic, with the drive and ability to learn new skills and grow with the role.

Role location

The individual hired for this role must reside within 1 hour of a company warehouse. U.S. Based Position

What we offer

• Comprehensive Health & Wellness: A choice of medical, dental, and vision plans. Company-paid life and disability insurance, and company-funded mental health benefits are also provided.
• Financial & Retirement Planning: A 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.
• Family & Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.
• Paid Time Off: Unlimited vacation, paid leaves, and 10 company holidays.
• Unique Company Perks: Complimentary use of company vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.

Compensation

The base salary range reflects what the organization reasonably expects to offer for this role. The final base salary will be determined by objective factors such as the candidate’s location and relevant skills and experience. Depending on the position, the total compensation package may also include discretionary annual performance bonus opportunities and equity, subject to applicable plan terms and eligibility requirements.