Senior Operations Manager

About the role

Your key objective is to maximize marketplace performance by securing strategic partnerships and executing initiatives that drive both Supply and Demand. You will lead and develop the local operations team, collaborate closely with cross-functional stakeholders, and directly impact rider satisfaction by improving driver quality, availability, and marketplace efficiency.

• Lead, develop, and inspire a high-performing operations team, fostering a culture of ownership, collaboration, and continuous improvement.
• Drive marketplace performance by executing supply acquisition, retention, and engagement strategies across Fleet Owners and Drivers.
• Own operational performance by setting clear KPIs, monitoring key metrics, and implementing data-driven action plans to improve driver quality, availability, and efficiency.
• Build and maintain strong strategic relationships with Fleet Owners and key stakeholders, leveraging insights to inform business decisions.
• Lead cross-functional initiatives from planning to execution, collaborating closely with Product, Marketing, Finance, Business Development, and Central Operations.
• Design and implement local initiatives, campaigns, and process improvements that positively influence driver behavior and marketplace outcomes.

About you:

• You have 6+ years of experience in operations, strategy, consulting, mobility, or a similar fast-paced environment.
• You have proven experience leading and developing high-performing teams.
• You are highly analytical and comfortable using data to drive strategic decision-making.
• You have strong project management skills and experience leading cross-functional initiatives.
• You are an excellent communicator in both Greek and English and a strong relationship builder with strong negotiation skills.
• You demonstrate strong ownership, independence, and the ability to work towards ambitious goals, coupled with strong business acumen and deep understanding of marketplace dynamics.