Senior Operations Manager
About the role
The Senior Operations Manager drives operational precision, throughput, and compliance across internal teams and external vendors, ensuring all ITAD projects are delivered on time, to spec, and in full regulatory compliance. This role involves leading and executing operational projects, coordinating with vendors, and continuously improving processes through Lean/Six Sigma methodologies.
Responsibilities
- Own the full lifecycle of operational projects from initiation through completion and reporting.
- Translate program requirements into clearly defined operational workflows and production plans.
- Serve as the primary operational liaison between internal teams and external vendors.
- Ensure all project milestones, deliverables, and SLAs are consistently met.
- Operational Coordination & Vendor Management
- Daily execution across Receiving, Data Destruction, Refurbishment, Quality Control, Inventory, Shipping, and external vendor partners.
- Manage vendor workflows, service execution, and material movement to support production schedules.
- Maintain accurate project documentation, dashboards, and status reporting.
- Support standardization of operational processes across programs and vendor interactions.
- Process Optimization & Continuous Improvement
- Apply Lean, Six Sigma, and continuous improvement methodologies to enhance workflow efficiency and execution.
- Identify waste, inefficiencies, and process gaps across internal operations and vendor-supported processes.
- Vendor & Internal Stakeholder Coordination
- Participate in operational planning sessions, vendor reviews, and internal project meetings.
- Manage vendor expectations regarding timelines, scope, capacity, and operational constraints.
- Support internal account, sales, and operations teams by ensuring execution aligns with program requirements and service standards.
Qualifications and Experience
- 5-7+ years of project management experience in manufacturing, logistics, operations, or technical services.
- 5+ years of training, teaching, and coaching teams of at least 100 people and holding those accountable to daily goals.
- Experience in ITAD, electronics lifecycle services, or distributed IT hardware environments is a plus.
- PMP certification or other formal project management credential preferred.
- Strong background in structured project management methodologies.
- Experience in manufacturing, production, or industrial environments.
- Leverage Lean Six Sigma experience or certification.
- Familiarity with regulated environments (R2v3, NAID, ISO standards).
- Experience managing external vendors or third-party service providers in an operational context.
- Strong organizational, planning, and multitasking abilities.
- Excellent communication skills across technical and operational stakeholders.
- Experience using ERP, Inventory Management Systems, or workflow/project management systems.
- Strong ownership mentality and accountability for outcomes.
- Analytical and process-driven decision-making skills.
- Ability to manage multiple complex projects simultaneously.
- A continuous improvement mindset focused on efficiency and scalability.
- Strong cross-functional collaboration skills.
- Calm, structured execution in fast-paced production environments.
- Experience supporting production optimization initiatives.
- The ability to stand, walk, and lift to 50lbs occasionally.
Benefits
PlanITROI offers competitive compensation packages, comprehensive benefits, professional development opportunities, and a supportive work culture that fosters growth and innovation.
Pay
Compensation is commensurate with experience and qualifications.
Schedule
This position is full-time.
Equal Opportunity Employer
PlanITROI is an equal opportunity employer. We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.