Senior Operations Manager

Key Responsibilities

• Serve as the primary operational owner for the assigned O&M site.
• Act as the single point of contact for customer facility and operations teams.
• Lead daily O&M routines, inspections, system monitoring, and reporting.
• Ensure operational discipline, site readiness, and adherence to standard work practices.
• Accountable for prioritization, coordination, and site-level outcomes.
• Oversee preventive, corrective, and predictive maintenance activities.
• Ensure timely execution of preventive maintenance schedules and efficient handling of service events and failures.
• Cook up on-site troubleshooting, repairs, upgrades, and component replacements.
• Validate work orders, job plans, and maintenance documentation in the systems.

Fleet Health & Performance Monitoring

• Monitor system KPIs including power output, efficiency, fuel usage, degradation trends, and alarms.
• Collaborate with Remote Monitoring and Engineering teams to diagnose and resolve performance deviations.
• Support advanced diagnostics and root cause analysis for recurring issues.

Safety, Quality & Compliance

• Ensure compliance with all EHS requirements, permits, and safety procedures.
• Lead safety briefings, toolbox talks, audits, and contractor safety management.
• Maintain audit readiness for regulatory, customer, and internal inspections.
• Promote a strong safety and quality culture across all site activities.

Customer Communication & Stakeholder Management

• Proactively communicate planned maintenance, outages, and performance updates to customers.
• Support customer queries related to power availability, output, and operational performance.
• Represent Bloom Energy professionally at site level and build strong customer relationships.

Performance & Reliability Management

• Track site uptime, SLA compliance, response times, and key operational KPIs.
• Drive improvements in system reliability, service response, and operational efficiency.
• Analyze incident trends, conduct root cause analysis, and implement corrective and preventive action.

Work Coordination & Vendor Management

• Coordinate activities with contractors, service partners, utility providers, and fuel suppliers.
• Ensure availability of spares, tools, and consumables required for uninterrupted operations.
• Monitor quality, safety, and timeliness of outsourced maintenance and service work.

Documentation & Reporting

• Maintain accurate operational logs, maintenance records, and safety documentation.
• Submit weekly and monthly site performance and service reports.
• Provide insights, lessons learned, and recommendations to regional and global leadership.

Qualifications

• Bachelor’s degree in Engineering, Operations.
• 10–15 years in plant operations, power generation, or industrial O&M with strict SLA requirements.
• Strong understanding of electromechanical, thermal, and control systems.
• Experience in site operations, vendor management, and customer interaction.
• Ability to interpret engineering drawings and system performance data.
• Demonstrated experience leading managers and influencing global, matrixed teams across regions and functions.
• Preferred: Experience with fuel cells, CHP, microgrids, or distributed energy systems.
• Exposure to solid-oxide or high-temperature electrochemical systems.
• Safety certifications (NEBOSH/HSE) or electrical operations certifications.
• Familiarity with SCADA systems.

Pay Range

$149,300.00 - $214,700.00