Senior Operations Manager

About the role

The Senior Operations Manager provides leadership and management for three or more full-time equivalent operations staff of assigned apartment community. This associate participates as part of the leadership team to drive financial performance, operational excellence, and customer service. This associate may also work with retail tenants as appropriate and with expanded work groups to include the asset team when working on lease-up, renovation, new acquisition, and JV/Investment Fund communities.

Responsibilities

• Manages a community as demonstrated by work experience, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
• Analyzes data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by business results in previous position.
• Solves resident issues as demonstrated by work experience.
• Negotiates and manages contracts with third-party service providers as demonstrated by previous work experience.
• Manages and leads teams effectively through change.
• Strategically thinks and sees the big picture.
• Demonstrates strong problem-solving skills; encourages new innovative solutions.
• Supervises and develops employees and provides feedback and coaching to subordinates that results in improved performance as demonstrated by experience in previous position.
• Reads and writes English as demonstrated by clear and concise written and verbal communications.
• Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form.
• Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals as outlined under the Business Math Policy (8-01) in the AvalonBay Procedures Manual.
• Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations.
• Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine.

Requirements

• Education: Bachelor’s degree required OR equivalent 5 years of progressive responsibility in property management, hospitality, or retail industry.
• Certification or Licensures: Valid driver’s license and automobile insurance.
• Experience: 3 years of multi-family property experience in a management role required. 3 years of supervisory experience required.

Qualifications

• Knowledge, Skills and Abilities: Manages a community as demonstrated by work experience, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
• Analyzes data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by business results in previous position.
• Solves resident issues as demonstrated by work experience.
• Negotiates and manages contracts with third-party service providers as demonstrated by previous work experience.
• Ability to tolerate ambiguity and change. Manages and leads teams effectively through change.
• Ability to think strategically and see the big picture.
• Demonstrates strong problem-solving skills; encourages new innovative solutions.
• Supervises and develops employees and provides feedback and coaching to subordinates that results in improved performance as demonstrated by experience in previous position.
• Reads and writes English as demonstrated by clear and concise written and verbal communications.
• Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form.
• Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals as outlined under the Business Math Policy (8-01) in the AvalonBay Procedures Manual.
• Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations.
• Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine.

Skills

• Leadership and management skills.
• Financial performance management.
• Customer service excellence.
• Operational excellence.
• Resident issue resolution.
• Contract negotiations.
• Team management and development.
• Problem-solving and innovation.
• Basic arithmetic and Microsoft Office proficiency.
• Office equipment operation.

Benefits

AvalonBay offers comprehensive benefits including health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and more. AvalonBay also supports growth, associate recognition, and a 20% discount on their apartment homes. Additionally, AvalonBay provides a culture built on purpose and core values, and is committed to an inclusive and diverse work environment free of discrimination and harassment.

Pay

Total Base Pay Range: $78,000.00 - $117,000.00

Schedule

Weekly Scheduled Hours: 40

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law. Applications are being accepted on an ongoing basis. AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application. For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/).