Senior Operations Manager

Strategic Responsibilities & Deliverables

• Owes and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations
• Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
• Establishes objectives and metrics for safety, quality, productivity, and customer experience
• Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable
• Mentors and develops leaders and staff
• Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
• Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives

Basic Qualifications

• Bachelor's degree, or 2+ years of full-time Amazon experience
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• 7+ years of direct management experience
• Work flexible schedule including weekends, nights, and holidays
• Experience in performance metrics, process improvement, and Lean methodologies

Preferred Qualifications

• Master's degree or above in relevant field of operations
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Experience in the areas of management and leadership development, organization development, learning and development, group facilitation, training and training design
• Interest in long-term career development through assignments in multiple FCs across the nation
• Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
• Demonstrated ability to successfully develop others into higher levels of leadership in an organization